Author: Public Sector Network

Bots and the Future of Customer Experience in Canada

Bots and the Future of Customer Experience in Canada Bots and the Future of Customer Experience Enhance engagement • Drive efficiency • Unlock capacity A solution to a crisis City councils are often the first ports of call when there is a crisis. City councils, therefore, need to be resilient and responsive and able to […]

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Protecting your Digital Identity in our modern world

Identity & Access Management 2 | By  Public Sector Network | April 7, 2021 Enforcing access controls to avoid and protect from breaches Protecting digital identities in our modern world is critical, particularly at work. This process of identity and access management (IAM) has become so important in some large workplaces, that it has become its own […]

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Process Automation in Healthcare

Process Automation in Healthcare 2 | By  Public Sector Network | April 7, 2021 Harnessing the power of technology to streamline the provision of care Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases. This paper presents the views of three health professionals who showcase […]

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Local Government:
Improving Customer Experience
and Customer Engagement

Local Government:Improving Customer Experienceand Customer Engagement 2 | By  Public Sector Network | April 1, 2021 Protecting Data and Mitigating Risk with Comprehensive Data Governance Frameworks Enhancing Governance Models and Frameworks for a Proactive Approach to Data Privacy Improving the Customer Experience Local councils are often seen as the closest form of government to the people. Yet at […]

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Improving the Operational Efficiency of your Council

Improving the Operational Efficiency of your Council 2 | By  Public Sector Network | April 1, 2021 Modernising processes, leveraging technology, and improving operations to achieve efficient organisational goals Providing leadership and specialist strategic direction Dawn Baxendale Chief Executive Officer Christchurch City Council Three principles of strategic leadership Local councils, like all government institutions, need to be […]

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Workforce Mobility and
Remote Service Management

Workforce Mobility andRemote Service Management 2 | By  Public Sector Network | March 31, 2021 Driving operational efficiency with digital technologies Government Case Study: Exploring how successful remote audit management can provide positive outcomes to patients Fifi Spechler Quality Assurance Manager HealthShare NSW A Dilemma caused by COVID-19 COVID-19 changed the way businesses and service organisations across […]

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Benefits of Cloud Security with Transport NSW

Securing the Cloud 2 | By  Public Sector Network | March 31, 2021 Building Effective Frameworks to Safeguard Public Sector Cloud Environments Resiliency, Agility and Responsiveness: Exploring the Benefits of Cloud Security Fred Thiele Chief Information Security Officer Transport NSW Using and understanding the cloud Government agencies tend to produce a lot of data and use a […]

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Scaling and maturing automation to drive employee
and student experience

Scaling and maturing automation to drive employeeand student experience 2 | By  Public Sector Network | March 31, 2021 RPA & IA for Government Transforming the Public Service Delivery Landscape through Automation Hear from Shiv Chandra, Manager, Process Automation at the University of Melbourne as he explores strategies on scaling and maturing automation to drive employee and student experience The Use […]

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Bots and the Future of Customer Experience

Bots and Bots and the Future of Customer Experience Future of Customer Experience 3 | By  Public Sector Network | March 31, 2021 Harnessing the value of AI on your CX strategy Education NZ’s Chat-bot Journey: How AI & Chat-bots are transforming the User Experience Jamie Crump Education New Zealand Director of Planning Chat-bot development Attracting and […]

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Women in Leadership Spotlight Series: Colleen McManus HR Programs Manager & Executive Consultant, State of Arizona

Women in Leadership Spotlight Series:Colleen McManusSenior HR Consultant & Former CHRO, State of Arizona 3 | By  Public Sector Network | March 30, 2021 As we celebrate Women’s History Month throughout the month of March, as well as International Women’s Day on March 8th – Public Sector Network has engaged with some of the sharpest, creative, and […]

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Government Procurement: Creating social value through better business

Government Procurement: Creating social value through better business 2 | By  Public Sector Network | March 29, 2021 Increasing procurement from Certified B Corporations Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers […]

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Data Analytics in Local Government

Data Analytics in Local Government 2 | By  Public Sector Network | March 29, 2021 Local governments, like all public sector institutions, collect lots of data about their citizens. The intention is that the data will be used for good purposes to inform better decision-making, but that is not always the case. In fact, data can be […]

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Highlights Future Policing- Canada

Highlights Future Policing- Canada  | By  Public Sector Network | March 27, 2021 Future Policing International Keynote Session: Modernizing the police department with diversity and inclusion Mark P. Smith Inspector General Los Angeles Police Commission Civilian oversight Police departments all around the world and particularly in North America have been under considerable pressure and scrutiny recently. […]

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Article: How Microsoft Teams is powering the modernization of municipalities

Article: How Microsoft Teams is powering the modernization of municipalities 7 | By  Public Sector Network | March 27, 2021 Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had […]

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Highlight Reel: Workforce Transformation in the Public Sector

Highlight Reel: Workforce Transformation in the Public Sector 2 | By  Public Sector Network | March 26, 2021 Building a future ready workforce for the new reality:Based on our Virtual Event, January 21, 2021 The diversity of municipal work during challenging times: Like so many organizations, the City of Hamilton in the Province of Ontario experienced tremendous […]

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Balancing innovation, security and compliance in the health sector

Balancing innovation, security and compliance in the health sector 2 | By  Public Sector Network | March 24, 2021 Balancing innovation, security and compliance in the health sector Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings […]

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Future Policing

Future Policing Like | By  Public Sector Network | March 17, 2021 Emergence of new technologies that support engagement and monitoring The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own […]

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Women in Leadership Spotlight Series:
Amy Hess, Chief of Public Safety, Louisville Metro Government

Women in Leadership Spotlight Series: Amy Hess, Chief of Public Safety, Louisville Metro Government 2 | By  Public Sector Network | March 16, 2021 As we celebrate Women’s History Month throughout the month of March, as well as International Women’s Day on March 8th – Public Sector Network has engaged with some of the sharpest, creative, and […]

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Designing & Delivering Innovative Smart City Services to Citizens

Designing & Delivering Innovative Smart City Services to Citizens 4 | By  Public Sector Network | March 12, 2021 All cities need to grow and evolve to remain relevant and attractive to their residents, but smart cities need to find genuine innovations to enhance the liveability of their cities in new and exciting ways. This paper brings […]

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Cyber Security in Healthcare

Cyber Security in Healthcare 2 | By  Public Sector Network | March 5, 2021 The health sector has unique challenges associated with the security and storage of data and patient information. Health institutions are also at the forefront of health technology innovation because they are very reliant on technology, but are adaptable when they need to be, […]

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Data and Analytics in Healthcare

Data and Analytics in Healthcare Like | By   Public Sector Network | February 17, 2021 In the healthcare sector, good data and analysis is critical to ensuring a good patient experience and better diagnostics. Data supports policy decisions and equips clinicians to make better decisions. But data isn’t always accessible or readily available in the best […]

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Natural Resource Canada’s Digital Accelerator

Natural Resource Canada’s Digital Accelerator Like | By   Public Sector Network | February 17, 2021 Canada has a rich history of innovation supporting economic growth, environmental protection and the well-being of Canadians. Over the last few decades the ever-changing forces of technology exerted transformational influence on our lives and on the global economy. This is particularly […]

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Transforming the Way You Use Data in Your Smart City

Transforming the Way You Use Data in Your Smart City 3 | By   Public Sector Network | February 9, 2021 Being a smart city these days is not just about digitisation; it is about using data to inform the technology and the decision-making within a city. It is about becoming a data-driven smart city. This paper […]

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The Future of Learning and Development

The Future of Learning and Development 5 | By   Public Sector Network | February 9, 2021 Learning is a fundamental building block of life, whilst the learning and development (L&D) division is often a fundamental part of any large scale or public sector institution. Many of these divisions though lack foresight or strategic vision. This paper […]

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