Innovate Australia
Agenda
Canberra, 29 May 2024
All times in AEST
8:00 am
Registration and Networking
9:00 am
Welcome from Public Sector Network
9:15 am
Welcome from Chair
9:25 am
Modern Service Delivery
9:40 am
Addressing APS Priorities, Critical Considerations and Concerns, The Next Era of Citizen Expectation, and Emerging Opportunities for Technology Progression: Scoping the Substantial 2024-2025 Agenda
In this interactive session, we will address key concerns and areas of interest that have arisen from the earlier audience live poll. We’ll share perspectives on how we can best meet emerging requirements, challenges and opportunities leading into 2025, and how we can continue to raise the bar with a whole of government approach to public service delivery.
We’ll explore the next phase of how to exceed citizen expectations by delivering simple, smart and relevant services that build trust and confidence in Government.
9:55 am
Executive Panel Discussion: Setting and Executing the Vision for a Simple, Sophisticated and Trustworthy Public Service
- ‘Service Simplicity’: sense-checking 2025 priorities for next-gen public service delivery
- Speed, sophistication and seamless interaction: rising to meet citizen/customer expectations
- Traversing trust: unpacking the fundamentals, non-negotiables and critical considerations into 2024 and beyond to retain public confidence in government
Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services, Australian Public Service Commission
Alison Rose, Chief of Division, Space, Geoscience Australia
Gemma Van Halderen PSM, Group Manager Data and Evaluation, Department of Social Services
10:20 am
Partner Perspective: Why incremental innovation is the key to modernising government operations
- Understand how incremental innovation can continuously improve the efficiency and productivity of administration functions
- Accelerate public service innovation through the adoption of Cloud-based service models embedded with AI and security
- Identify the common constraints limiting innovation and where to get started to deliver operational excellence
10:40 am
Morning Tea
Exhibition Hall
11:00 am
Enhancing Collaboration and Customer Engagement
Royal Theatre, Ground Floor
- What was the problem to be solved?
- What does the journey look like?
11:20 am
Heralding the Next Phase of AI, Digital & Emerging Technologies: Raising the Bar in Tech Progression to Meet 2025’s Expectations, Pressures and Priorities
Royal Theatre, Ground Floor
- Progressing technology maturity within APS: Exploring emerging 2025 opportunities and the next era of AI advancement
- Quantum technologies, AI, cyber and the broader digital economy: Critical considerations for successful navigation and implementation within government
- Regulation requirements and reimagining how governance shapes technology: developing fit-for-purpose tech policy frameworks to shape technology for the long-term benefit of humanity
Zoe Hawkins, Head of Policy Design, ANU Tech Policy Design Centre
Anthony Murfett, Head of Division, Technology and Digital, Department of Industry, Science and Resources
John Shepherd, First Assistant Secretary, Digital ID and Data Policy Division, Department of Finance
12:05 pm
Navigating the Emerging and Evolving Realm of Critical Privacy and Information Requirements
Royal Theatre, Ground Floor
12:20 pm
Driving growth and reaping the benefits of SAP with Sovereign Cloud capabilities
Royal Theatre, Ground Floor
- As organisations prepare to transform ERP platforms to support future growth they need to comply with the stringent requirements of government and highly regulated industries.
- These requirements call for hardened platforms that will strengthen the cybersecurity of organisation who operate in highly regulated environments.
- SAP with Sovereign Cloud capabilities on AWS enables organisations to meet these requirements.
- Hear from Toll Government & Defence their journey with IBM to achieve this excellence.
Perry Singh, President, Government and Defence, Toll Group
Nik Kwiatkowski, Industry Business Architect, SAP
Andrew Powell, ERP Lead APJ, Amazon Web Services
Roshan Unantenne, SAP Strategic Partnership Manager, IBM
12:40 pm
Networking Lunch
1:10 pm
Intelligent Business Transformation in Government
Despite increasing pressure to continuously evolve, government departments are constantly being asked to do more with less, making success seem slow and elusive. Agencies looking to transform need to ask the question, why do some succeed, when others fail. [New paragraph] Through the effective application of process management principles and techniques, improving operations can be done effectively, to rapidly reap the benefits of increased efficiencies, reduced costs, and better customer experiences.
1:50 pm
Chair Opening Remarks
Menzies Theatre, Ground Floor
1:50 pm
Chair Opening Remarks
Royal Theatre, Ground Floor
1:50 pm
Chair Opening Remarks
Bradman Theatre, Ground Floor
2:00 pm
Digital Submerge: Discussing All Things Trust, Investment and ‘Digital Simplicity’
Menzies Theatre, Ground Floor
- Meeting needs = trust. How do we build and retain a solid connection with the citizen via digital?
- How can we become better equipped to understand emerging citizen needs and promptly cater to these in a digital sense?
- How can we leverage digital to foster a simple, inclusive and accessible service that meets all needs and expectations?
2:00 pm
The foundation of a modern data strategy: what are the requirements to uplift capabilities across the organisation
Royal Theatre, Ground Floor
- Generating and executing a relevant and progressive data strategy: what are the requirements to uplift capabilities across the organisation?
- Powering safe, secure and ethical – assessing the current landscape and addressing emerging gaps in existing law, safeguards and regulation to protect the public
- Navigating the emerging realm of data potential – assessing the opportunities and critical considerations moving into 2025
Fawad Abro, Assistant Commissioner, Enterprise Data and Analytics, ATO
Tania Churchill,Chief Data & Analytics Officer, Australian Criminal Intelligence Commission
Ian Opperman, Co-founder, ServiceGen
2:00 pm
Future Skills Security - The 2024-2028 Workforce: Making Government an Employer of Choice and Mapping the Terrain of Anticipated Required Skillsets
Bradman Theatre, Gound Floor
- Promoting the public sector through realistic, yet rose tinted glasses: What can we offer and where can we further develop
our point of difference? - The 2025-2028 skills gap – where do our attention and efforts need to be focused?
- Exploring HR’s role in innovation and workforce transformation, and strategic engagement with HR in an ever complex digital world.
2:20 pm
Partner Perspective: Tapping into the 2024 Operational AI Opportunity: Enhancing Government Processes to Underpin and Support Excellence in Service Delivery
Menzies Theatre, Ground Floor
- Mastering the seamless fusion of Artificial Intelligence (AI) and Process Automation technologies to improve the effectiveness of the way services are delivered to citizens
- Harnessing the power of Machine Learning, Natural Language Processing, and cutting-edge Generative AI to enhance decision-making speed and exceed citizen expectations
- Transforming service delivery to delight citizens with unparalleled efficiency and effectiveness
2:20 pm
Partner Perspective: Transforming Government Services in the Age of AI
Royal Theatre, Ground Floor
AI has catapulted from being a useful but illusive technology to potentially becoming one of the most strategic technologies the world has seen. Governments all over the world are looking at how the transformative power of AI can be harnessed to deliver the next generation of citizen-centric services and improve productivity. While AI is estimated to contribute over USD 17 trillion to the global economy by 2030, including up to $600 billion annually in Australia alone, the ability to realise these benefits is not without its challenges. Trust, Data Sovereignty, Security, and Data Protection, are front and centre of government policy makers and industry leaders. Join us as we explore how governments are designing and implementing AI and Data Solutions to innovatively solve some of their most difficult problems, while effectively addressing these risks and challenges.
2:20 pm
Partner Perspective: A window into the future: how to use skills, science and AI to innovate public sector recruitment
Bradman Theatre, Ground Floor
- Using skills-based hiring to find the talent and the skills your department needs today and tomorrow
- Practical tips to get started with AI and improve hiring efficiency, effectiveness and fairness
- An exclusive look at recruitment case studies and proven best practices from the world’s biggest brands
2:40 pm
Priorities & Perspectives: The Panel: Simplifying CX: Developing a Next Gen Strategy to Meet Emerging Expectations
Menzies Theatre, Ground Floor
- Gen AI in CX: Exploring personalisation, streamlining service and gaining deeper insights with behavioral data, while maintaining transparency to retain trust
- Omnichannel Evolved: Avoiding repetition in communication across channels
- Exploring emerging AI capabilities within the realm of CX – where do the opportunities for progression lie
Justine Hall, General Manager, Customer Experience, IP Australia
Ryan Mavin, Executive Branch Manager, Australian Digital Health Agency
Tim Morris, Sales Director, Federal and NSW Government, OpenText
2:40 pm
Priorities & Perspectives: The Panel: The 2025 Technology Trajectory: How to Best Leverage Existing Platforms as the Foundation to Support Emerging Business Demands
Royal Theatre, Ground Floor
- Developing the technology capability to keep pace with the ever-changing business needs and new requirements
- Leveraging automation for efficiency and optimising existing technologies while also exploring new innovations and enabling capabilities
- Co-designing products and services in tandem with business users and taking a user-centred design approach to product delivery
Michael Burn, Chief Information Officer, Australian Institute of Aboriginal and Torres Strait Islander Studies
Lisa Bush, Branch Head, National Location Information, Geoscience Australia
Greg Cassis, Chief Information Officer & Program Director, Service Modernisation, Australian Financial Security Authority
Matt Wilkinson, ANZ GM Business Transformation, SAP Signavio
2:40 pm
Priorities & Perspectives: The Panel: The Practicalities of Building a Modern and Flexible Australian Public Sector Workforce
Bradman Theatre, Ground Floor
- Navigating the demand for skills and talent, the disruption of emerging technologies that impact the workforce, and sheer pace of delivery
- The execution details: Building an agile and collaborative workforce to respond to increasing complex and interconnected
challenges in the future - Equipping the workforce to maximise the use and potential of data and technology as we strive towards a world class digital
government
Miranda Lauman, First Assistant Secretary Workforce Australia for Business Division, Department of Employment and Workplace
Relations
Rachael McMahon, Chief People Officer, National Indigenous Australians Agency
Tom Larter, CEO, WithYouWithMe
3:15 pm
Partner Perspective: Digital Excellence: delivering citizen services with both efficiency and empathy
Menzies Theatre, Ground Floor
- The AI Enterprise: the realm of mixed autonomy
- Private AI and the power of Data Fabric
- Real life examples of delivering mission outcomes with a focus on empathy-driven citizen and employee engagement
3:15 pm
Partner Perspective: How to achieve a clean core in the cloud: the APS ERP journey and where to start
Royal Theatre, Ground Floor
Before you start on the APS ERP journey, it’s important you do your research. Find out why DXC Technology uses a ‘tried and tested’ approach to SAP Cloud ERP projects, with a focus on collaborative delivery and secure, compliant solutions with agreed project outcomes. In this joint presentation, find out how the Department of Health and Aged Care is travelling on their modernisation path to a clean core in the cloud.
3:15 pm
Partner Perspective: Modernizing Recruitment and Retention in the Public Sector: Critical Next Steps and Key Considerations to Power the Potential of People
Bradman Theatre, Ground Floor
- Leveraging leading-edge recruitment technology to transform the candidate experience and support more meaningful connections
- Moving on through the talent lifecycle: facilitating internal mobility to improve talent retention
- The power of configurable technology: supporting the creation of tailored solutions, ensuring adaptability amidst evolving demands and enabling high-performing and efficient talent programs
3:35 pm
Priorities & Perspectives: The Panel: The Future Customer: Exploring Emerging Trends and Developing Seamless Digital Experiences to Build Public Confidence in Government
Menzies Theatre, Ground Floor
- Digital Simplicity: Designing smart, simple and connected services
- User-Centricity: Harnessing co-creation and user feedback to design next gen digital experiences customers want and
need - Perfecting interaction with citizens: Balancing digitisation and self-service with human connections: striking the x factor within CX
Rebecca Ostergaard, Chief Digital Officer, CSIRO
Adele Marshall, Service Design and User Research Lead, Department of Health and Aged Care
3:35 pm
Priorities & Perspectives: The Panel: Navigating the Transformation Terrain: How Can We Rise to Meet the Next Era of Public Expectation, Embrace Technology Advancements and Drive Beneficial Change?
Royal Theatre, Ground Floor
- Creating an organisation-wide approach to transformation and developing the culture to support this vision
- Avoiding transformation fatigue – lessons learnt in building, growing and sustaining high performing and diverse teams
- The required transformative leadership and cultural change for embracing contemporary ways of working – how to deliver business outcomes enabled by technology and people
Dr Rina Bruinsma, Head of Government, Australian Red Cross
Thomas Ryan, First Assistant Commissioner, Enterprise Transformation Group, Australian Electoral Commission
Michael Hopkins, CEO and Commissioner, National Transport
Kylie McKenzie, Consulting Director, Fujitsu Australia
3:35 pm
Priorities & Perspectives: The Panel: Workforce Strategy: Plugging the Skills Gap, Predicting Demand and Avoiding ‘Talent Leakage’ to Keep Public Sector Skills Inhouse
Bradman Theatre, Ground Floor
- Keeping talent within APS: referring talent, creating pathways for progression between Agencies, and working more collaboratively with HR data
- Working with the reality of the turnover in the public sector – sense-checking creative and effective recruitment strategies
- Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives
Jody Riley,Chief People Officer, Commonwealth Treasury
Daniela Schlesier, Assistant Commissioner, Professions and Pathways Group, Australian Public Service Commission
Tom Larter, CEO, WithYouWithMe
4:10 pm
Open Mic
An opportunity for audience perspectives, insights, thoughts from stream’s discussions.
4:25 pm
Closing Remarks
Royal Theatre, Menzies Theatre & Bradman Theatre
4:30 pm
Networking Drinks
Exhibition Hall
Join us for fun pos event networking session on the exhibition floor.
