Online Training

Improving Digital Accessibility in the Public Sector

Elevate your digital impact with hands-on mastery of WCAG 2.0 principles and practical expertise for crafting inclusive content, tailored for diverse roles.

9 & 16 May 2024

9am - 12:30pm EST

Next intake: 9 & 16 May 2024 | 9am - 12:30pm EST


Discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.0: perceivable, operable,
understandable, and robust. Our training covers guidelines and success criteria for each principle and provides hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms,
and more.

Our expert trainer will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.0 compliance, and implementing these practices in the workplace. Designed for content creators, developers, designers, and project managers,
this training will equip you with the knowledge and skills needed to create compliant, inclusive content for all users, including those with disabilities.  Don’t miss out on the opportunity to make your content accessible to everyone and create a more inclusive digital world.

Course Inclusions

  • Understanding Web Content Accessibility Guidelines 2.0 (WCAG 2.0)
  • The Importance of Accessibility in Government Agency Websites
  • Building an understanding of Disability and the Challenges of Accessibility
  • Principles and Practices of Content Design
  • Designing for Inclusivity
  • Embedding Assistive Technologies

Who Should Attend?

This training is ideal for:
Developers and programmers Web designer Content Writer
Project managers Web content managers administrators and/or editors
Digital team members and marketing staff Internal and external communications specialists/managers

Online Training

Improving Digital Accessibility in the Public Sector

Session details

Digital Accessibility Training Highlights:

  1. WCAG 2.0 Mastery:
    • Master WCAG 2.0 principles for comprehensive digital accessibility.
  2. Hands-On Practice:
    • Gain practical expertise in crafting inclusive content.
  3. Workplace Applicability:
    • Equip yourself to implement accessibility practices for all users.


View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

Unlock the essentials of web accessibility through our comprehensive training on Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Delve into key topics including understanding: WCAG 2.0 principles, the importance of accessibility in government agency websites, user insights and analytics, content design principles, and the integration of assistive technologies.

Equip yourself to create web content that is perceivable, operable, understandable, and robust, fostering inclusivity for users with diverse abilities. Join us for a transformative journey to enhance usability and user experience in the digital landscape.

• An introduction to WCAG 2.0 and what it means for greater usability
• The difference between General User Experience and Accessibility
• Key Terms and Definitions

• Improving participation to help everyone
• Discussing the barriers to WCAG2.0 compliance
• Ensuring web content is Perceivable, Operable, Understandable and Robust

• Understanding your users’ disabilities including visual, auditory, physical and mobility, speech, cognitive, language, learning, neurological
• Uncovering the specific accessibility challenges
• How WCAG 2.0 enable you to empower your users

• User insights and analytics
• Evaluating user research
• Identifying your different user groups
• Uncovering their needs and preferences

• Mapping the user journey
• Creating user personas
• Testing and refining content to improve usability and user experience

• Creating accessible content for neurodivergent users
• Designing for temporary and contextual disabilities
• Case studies and research

• Exploring assistive technologies and accommodations
• How do they enable accessibility
• Testing to ensure digital content is compatible and functional

Meet Your Facilitator

Padma Gillen

CEO, Llibertat

Padma Gillen is a trainer, speaker, digital consultant and author of ‘Lead with Content’. He is CEO of Llibertat, a content-led digital agency that puts users first. He uses his expertise in content strategy and agile to help organizations in the UK, US, Europe and Australia get clear on what they’re trying to achieve, build a roadmap to get there and then deliver the change their users are looking for.

Led by Padma, Llibertat provided the team that helped the University of Southampton design, plan and deliver their multimillion-pound
digital transformation programme, OneWeb. In 2019 Llibertat and the University of Southampton won the ContentEd Award for Excellence
in Content Strategy.

In 2021 they helped the university win 3 out of 6 ContentEd awards – for user focus, collaboration and again for excellence in content strategy. Previously, Padma was Head of Content Design at the Government Digital Service (GDS), where he had overall responsibility for the quality of content on GOV.UK, the award-winning website of the UK Government. Over the past 10 years, he has trained many teams and individuals in content design

Register Today

Join this training for professionals working within the Public Sector

Pay for individual courses

Early Bird 1

Ends 1 Mar


per person + tax $400 saving


Early Bird 2

Ends 5 Apr


per person + tax $200 saving




per person + tax

Use training credits


Pay today using:

1 credit

Get credit by subscribing to Premium. See more

Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

Subscription options

Achieve great value with our customised subscription plans.

Become a member today and upgrade to Premium to access training credits and much more...



Unlock public content, complimentary events, training courses and vital Insights

$0 per year Join Now

Exclusive Basic Member Benefits:

  • Access benchmark case studies and deep dive white papers and reports
  • Connect & collaborate with public sector peers
  • Discover and explore solutions tailored for government in Marketplace
Limited Time Introductory Offer


Enhance your learning experience with our Premium Services

$A 2895 + GST for 12 months Get Started

Includes all Basic Member Benefits, plus:

  • Masterclasses: Complimentary signup for ANY available Masterclasses in your region, including exclusive masterclass content
  • 4 training credits* which can be used to cover up to 4 courses
  • Access to 'private çommunity of practice' groups for your masterclass or courses


Team up to take your learning to the next level

Get a Quote

Includes all Basic and Premium Member Benefits, plus:

  • Dedicated account manager
  • Tailor-made training programs with flexible training credits which can be shared across your team across many courses.
  • Access to 'private çommunity of practice' for team members who have signed up for specific masterclasses or courses

* Most full-day Public Sector Network courses (which may be split over two days) will require one credit. Most two day courses (which may be split over multiple days) will require two credits. Check the details for individual courses

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

Enquire here for more information

Can't see what you need?

Download our training catalogue to review all available topics

Download full catalogue

Get in Touch

Empowering the public sector with meaningful actionable advice to help solve the problems worth solving. If you would like to do an in-house course, please get in touch.

Request the training catalogue

To receive a PDF copy of the Public Sector Academy training catalogue, please submit the details below:

By submitting your email address, you are consenting to Public Sector Network potentially reaching out to you about the academy offering.

Achieve great value with our customised subscription plans