In-person Training
Getting things done in Government: Applying the tools of Deliverology to achieve real world impact
Learn the art and science of tested delivery methods to plan for, implement and sustain effective program delivery to achieve citizen impact
22 & 23 July 2025
10:00 AM - 5:00 PM AEST
Next intake: 22 & 23 July 2025 | 10:00 AM - 5:00 PM AEST
Overview
Effective delivery is essential to modern government and even more important in the current environment of fiscal tightening. Delivery not only drives change and transforms policies, programmes and promises into real-world outcomes, but build trust in government. At every level – from central departments to local public service teams – modern government needs public servants who know how to deliver.
The principles, methods, tools and case studies in this course will give you a strong foundation to reach that standard and make an instant impact. Throughout the course, you will learn from experts how to apply your knowledge to the priorities you are working on in government right now, as well as having the opportunity to learn from and connect with peers.
Who Should Attend?
This program is targeted at EL1-SES1 equivalent roles:Learning Outcomes
In-person Training
Getting things done in Government: Applying the tools of Deliverology to achieve real world impact
Session details
Brisbane, Australia
Every public servant starts with a mission: to make a real difference. But too often, bureaucratic roadblocks and competing priorities make it difficult to focus on what truly matters—delivering meaningful impact. Many leaders find themselves frustrated by a lack of clear direction and limited ways to measure real success. This course is designed to change that.
It provides practical tools, proven methods, and hands-on strategies to cut through complexity and turn policy into results. Participants will learn how to:
- Build strong coalitions to drive change
- Apply simple, effective tools for program delivery
- Measure and sustain real impact
Through an interactive, immersive learning journey, you’ll engage with top experts, peers, and real-world case studies to refine your approach to delivery. Each session builds on the last, combining hands-on exercises, discussions, and actionable insights—all tailored for senior leaders ready to create real change.
If you’re ready to move from ideas to impact, this course will show you how.
View course modulesLevel: Fundamentals
Participants should come prepared with examples from their roles of particular policy areas where they are having implementation challenges or where the program has not been successful.
Key Sessions
Brisbane, Australia
Over the course of the two-day session, attendees will learn the basics of Deliverology tools and methods and how to apply them. Attendees are encouraged to come to the workshop with an example from their current role where possible so that the tools can be applied in real time throughout the workshops.
10:00 AM Welcome & Introductions
- Overview of course objectives and structure
10:15 AM Setting Aspirations and Understanding the Current State
- Set an aspiration for their program or priority
- Identifying and assessing success indicators and data ecosystems
- Assess the capacity of their system to deliver
12:30 PM Lunch
1:30 PM Planning for Delivery
- Identify and prioritise evidence-based strategies for delivery
- Testing impacts through a theory of change
3:00 PM Stakeholder Engagement and Delivery Chain Mapping
- Identify critical stakeholders
- Map out the delivery chain for effective engagement
5:00 PM End of Day 1
0:00 AM Welcome & Recap of Key Learnings from Day 1
10:30 AM Driving Effective Implementation
- Plan for and build impactful routines that celebrate success and pro-actively solve problems
- Apply structured problem-solving techniques including fieldwork and issue trees
- Tell impactful stories of delivery that build momentum and buy-in.
12:30 PM Lunch
1:30 PM Sustaining and Expanding System Improvements and Impact
- Build the capacity of their teams and broader departments
- Evaluate the impact of their efforts
- Identify key successful program elements to scale and replicate
3:00 PM Deep Dive: Applying Theory to Real-World Examples
- Build connection and network
- Work alongside peers facing similar challenges to apply theory to real-world examples
4.30 PM Closing Remarks & Next Steps
- Recap of key learnings
- Action planning and resources for continued application
Meet Your Facilitator
Kate Epstein
Partner and Head of Government | Delivery Associates
Kate Epstein is a public sector leader with a passion for using simple, practical tools to drive progress on complex government priorities. With a background in strategic policy, citizen-centric service delivery and implementation, she brings a deep commitment to equity and outcomes in government. Kate has been applying Deliverology methods since 2016, supporting initiatives across the Asia-Pacific in education, urban planning, and environmental policy. In New South Wales, she served as a delivery lead in the Premier’s Implementation Unit, working on reforms to improve child safety, government services, and infrastructure delivery. Her previous roles include strategic advisor in the Department of the Prime Minister and Cabinet, and Director in the Customer Experience Unit at the Department of Customer Service — where she led projects on digital service transformation.
Laurel Blatchford
Senior Fellow | Delivery Associates
Laurel Blatchford is a senior public service leader with over 25 years of experience working across U.S. federal, city, philanthropic, and nonprofit sectors to deliver more effective, outcome-focused services. Most recently, she served as Chief Implementation Officer for the Inflation Reduction Act at the U.S. Department of the Treasury, overseeing clean energy tax credits and a $60 billion investment to modernize the IRS. Laurel has held senior roles in the Obama and Biden Administrations, New York City government, and national philanthropy, leading large-scale efforts in climate, housing, and economic mobility. Her work emphasizes practical implementation, cross-sector collaboration, and accountability for results. At Delivery Associates, she serves as a Senior Fellow, supporting public sector leaders to turn policy into impact, particularly in complex and fast-moving environments.
Anna Needs
Chief People Officer | Delivery Associates
Anna Needs is an experienced leader in public sector transformation with over 20 years working across Asia-Pacific, Europe, the Middle East, and Australia. She brings deep expertise in delivery, political engagement, target setting, and implementation, and is a recognised leader in applying the Deliverology approach. Anna previously led the Premier’s Implementation Unit in New South Wales, where she oversaw the successful development and delivery of 14 Premier’s Priorities. At Delivery Associates, Anna partners with governments and multilateral organisations to drive measurable improvements in sectors such as education, healthcare, agriculture, and governance—delivering outcomes from faster planning approvals to enhanced vaccine delivery. She currently serves as Director of Asia Pacific and Chief People Officer at Delivery Associates, where she combines executive leadership with strategic people management to strengthen colleague experience and impact.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
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You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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