Online Training

Domestic Violence Awareness and Trauma-informed Care for Frontline Workers

Navigate Domestic Violence with Empathy and Drive Positive Change

24 April and 1 May 2024

10:00am - 02:30pm AEST

Next intake: 24 April and 1 May 2024 | 10:00am - 02:30pm AEST


Recent data shows almost 40% of Australians have faced family violence, reflecting a global issue. Alarming stats and high-profile cases in Australia and New Zealand prompt urgent calls for government action.

This training reignites professionals’ passion, addressing stress and burnout. It covers core skills in interventions, offering evidence-based tools. Prioritising safety, it tackles social entrapment impact and coercive control, enhancing confidence in working with victim-survivors.

Who Should Attend?

Community and Social Services, Counsellors (trauma focused, AOD & MH), and Social Workers
First Responders/Emergency Services, Telehealth Responders, and Healthcare
Child Protection and Courts and Men's Family Violence Case Management, Legal and Judicial (lawyers, prosecutors and judges) and Law Enforcements

Learning Outcomes

Identify and address coercive control in abusive relationships
Develop expertise in trauma-informed care for supporting survivors
Acquire skills for assisting domestic violence survivors effectively.
Specialised training to recognise and address vicarious trauma

Online Training

Domestic Violence Awareness and Trauma-informed Care for Frontline Workers

Session details

  • Explore skills through interactive activities and discussions, fostering deep reflection
  • Build skills to connect with domestic violence survivors and prioritise self-care
  • Gain confidence, updated knowledge, and resilience strategies for addressing complex social issues
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

  • Navigating Burnout
    • Defining Burnout
    • Understanding professional quality of life (ProQol)
    • What do you LOVE about your job!
    • Group Activity
    • Compassion Satisfaction
    • Glasses of Water Activity
  • Defining Stress
    • Productive Stress, Workplace Stressors, and Burnout Indicators
    • Case Study Part One
  • Exploring Secondary Trauma Stress in Group Settings
    • Group reflection
    • Secondary Trauma Stress
    • Case Study Part Two
    • Building Resilience
  • Guiding Growth: Self-Assessment, Supervision, and Self-Care
    • Self-Assessment Tracking guide
    • Supervision
    • Self-Care Tools
    • Evaluation and END of Workshop

  • Reflections on Domestic Violence and Equality
    • What is Social Entrapment?
    • Reflection Activity – what are my assumptions about family and domestic violence?
    • Leaving/Returning/Staying Cycle
    • Abuse supportive beliefs/attitudes and actions
    • Equality in relationships and comparison activity
  • Understanding Tactics and Impacts of Coercive Control
    • What exactly is Coercive control?
    • FOG – Fear/Obligation and Guilt
    • How perpetrators build webs of control
    • Biderman’s Chart of Coercion
    • Impact of harm on women and children


  • Empowering Recovery: Coercive Control Case Study and Victim Support
    • Case Study Activity for Coercive Control
    • Managing Daily Life after the Abuse
    • Resistance and non-acceptance of abuse
    • Victim Responses with Trauma
    • Accessing specialist services for victims seeking help
  • Understanding Abuse: Mapping, Assessing, and Planning
    • Map the Abuser Pattern
    • Risk assessment
    • Safety planning
    • Case Study Activity

  • Empathetic Conversations: Active Listening and Trauma-Informed Tools
    • Use Active Listening
    • Trauma informed discussions – creating healthy rapport, professional boundaries, and a safe environment to discuss the issues
    • Power and Control Wheels – using the tools
    • Counselling tools (line in the sand strategy – anchoring work)
  • Supporting Survivors: Education, Referrals, Self-Care, and Reflection
    • Providing psychoeducation – how to talk about coercivecontrol and family violence with victim survivors
    • Referrals and specialist counselling services – who are mylocal services?
    • Self-care for workers – link back to Burnout Prevention Workshop and the importance of supervision
    • Check back activity – what did I learn

Meet Your Facilitator

Tori Cooke

Principal Consultant - Pandora Enterprise Projects

Tori Cooke, a highly respected expert with two decades of social work experience, passionately imparts practical skills to enhance family safety. Having contributed to significant system changes post-Victorian Family Violence Royal Commission, Tori offers specialised clinical supervision for professionals facing burnout and secondary trauma. With a background in child protection, courts, corrective services, counselling in women’s refuges, and facilitating men’s behaviour change programmes, this experienced trainer ensures an inspiring session, leaving you with valuable additions to your professional toolkit.

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Join this training for professionals working within the Public Sector

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Ends 8 Mar

$A 995

per person + tax $200 saving



Ends 23 Apr

$A 1195

per person + tax

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