Online Training

Critical Skills for Experienced Leaders: Adaptability and Flexibility for Success

A behavioural toolkit to lead thriving teams through changing times

11 & 18 April 2024

10:00am-2:30pm AEST

Next intake: 11 & 18 April 2024 | 10:00am-2:30pm AEST


It’s no surprise that ‘Adaptability’ and ‘Flexibility’ are rapidly becoming crucial skills for leaders. Public Sector leaders face unprecedented challenges, managing teams spanning over four generations and coping with hybrid and distributed work arrangements. A one-size-fits-all management approach doesn’t suffice. ‘Critical Skills for Experienced Leaders: Adaptability and Flexibility for Success’ focuses on behavioural insights and interaction flexibility. This interactive course, based on a proven method, incorporates presentations, case studies, role play, and group discussions. Participants gain insights to drive productive teams, manage conflict, handle difficult situations, and build strong workplace connections.

Who Should Attend?

From the following functions: HR, People Services, Corporate services, Project Management, Customer Service, IT, Digital
Project Manager, Manager & Team Leader
Department Head, Assistant Director & Director

Online Training

Critical Skills for Experienced Leaders: Adaptability and Flexibility for Success

Session details

  • Uncover your behavioural profile
  • Learn to influence and enhance performance
  • Highly interactive, learn by doing!
View course modules

Level: Advanced

Familiarity with the topic is required


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This course requires 1 credit.

Key Sessions

  • Why are behavioural and interaction insights a necessity for today’s leaders 
      • An introduction to behavioural insights

      • Understanding the five key dimensions of interaction effectiveness

      • How can managers apply these insights to be better leaders, create a positive workplace culture and foster better relationships with your key stakeholders

  • The Subtle Art of Behaviour Flexing
      • What is behaviour flexing and how it can help lead different personalities and behaviour types

      • What does behaviour flexing look like in practice

      • Tips and strategies to identify different behaviour types

      • Applying this insight to facilitate better conversations, diffuse conflict and nurture effective long-term relationships

  • Your Behavioural Profile 
      • Discussing the outcome of your Interaction Profile based on your response

      • Discussing the outcome based on your colleague’s responses

      • Addressing the discrepancy between your own perception vs. how you are perceived by others

      • Understanding why that occurs

  • Modifying your Behaviour Interactions for Different People 
      • Things to consider: Discerning behavioural profiles of your team members

      • Modifying your approach to facilitate a positive working relationship

      • The benefit of better communication

    • Activity: In this session you will practice how to identify the behavioural types of others by observing their behaviour and the environment they create.

  • Boosting Productivity and Enabling High Achievement 
      • Sharing praise and positive feedback

      • Goal setting and managing expectations

      • Discussing common obstructions and strategies to address them

  • Managing Conflict and Difficult Situations 
      • Giving and receiving negative feedback

      • Managing difficult conversation

      • Diffusing high stress situations

  • Practicing Leadership Flexing to Manage Yourself 
      • Discerning your own hesitation and obstruction to success

      • Discussing how to modify your approach for better results

      • Embedding this in your work and personal life

  • Activity: In this session you will practice how to apply behavioural flex to different situations from conflict to giving feedback.
    • Making Behaviour and Leadership Flexing a Part of your Everyday Life 
        • Improving workplace culture

        • Strengthening your workplace relationships

        • Becoming a better leader of diverse people

Meet Your Facilitator

Malcolm Dawes

Managing Director, dta WORLDWIDE

Malcolm Dawes is a highly sought-after authority on people’s performance and effectiveness, specialising in increasing interaction effectiveness through behavioural change. With extensive experience in addressing the challenges faced by senior executives in enhancing team performance, Malcolm has also contributed to radio, TV interviews, and publications, including The Australian Financial Review Business Magazine.

As a guest speaker at conferences globally and a judge of the PRIME Awards, Malcolm shares insights on emotional intelligence and resilience, particularly in the context of the recent global pandemic. His latest book, “Team Performance: Why Can’t We All Get Along?” dispels ten myths about unlocking team potential, emphasising the importance of understanding human behaviours for successful leadership and teamwork.

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Join this training for professionals working within the Public Sector

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Ends 10 Apr

$A 1195

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Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

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