Online Training

Mastering Courageous Conversations for Workplace Contact Officers

Navigate challenging situations, mediate conflicts, and foster a more inclusive and respectful work environment

Thursday, 23 & 30 May 2024

10:00am - 2:30pm AEST

Next intake: Thursday, 23 & 30 May 2024 | 10:00am - 2:30pm AEST


Contact Officers play a vital role in promoting a respectful workplace aligned with organisational values and complying with anti-discrimination and workplace bullying legislation. They provide support and guidance to individuals facing bullying, harassment, and discrimination in the workplace.

This training equips Contact Officers with the knowledge and skills to effectively manage these situations. HR professionals gain insights into selecting and supporting Contact Officers effectively. The complaint triage skills covered are valuable for anyone receiving grievances or concerns from employees.

Who Should Attend?

Heads, Directors, Managers, Leads, Advisors and Specialists from the following functions:
Workplace Relations Professionals: Contact Officers, HR Managers/Officers, Conflict Resolution Specialists, Equal Opportunity Officers, Equity & Diversity Contact Officers, Employee Relations Officers, Complaints and Grievance Officers, Workplace Relations Specialists
Harassment and Discrimination Prevention Specialists: Harassment Officers, Policy Officers/Policy Development
Workplace Wellness Experts: Employee Wellbeing Officers, Benefits and Assistance Coordinators, Workforce officers

Online Training

Mastering Courageous Conversations for Workplace Contact Officers

Session details

  • Navigate challenges and mediate conflicts.
  • Develop advanced communication skills.
  • Address sensitive topics with professionalism, covering legal and ethical considerations.
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Meet Your Facilitator

Sebastian Harvey, Director, HarveyBrand Consulting

Sebastian Harvey

Director, HarveyBrand Consulting

Sebastian, an experienced learning and development consultant and mediator, is dedicated to fostering effective people management and conflict resolution. Specialising in leadership development, workplace culture, and team building, Sebastian’s mediation services target workplace conflicts, particularly those related to perceived bullying or unfair treatment. With over 18 years in human resource development and management, he has been an independent consultant since 2002, collaborating across sectors such as manufacturing, utilities, government, and tertiary education.

Register Today

Join this training for professionals working within the Public Sector

Pay for individual courses

Extra Early Bird

Ends 8 Mar

$A 795

per person + tax 33% saving


Early Bird

Ends 5 Apr

$A 995

per person + tax 16% saving



Ends 22 May

$A 1195

per person + tax

Use training credits


Pay today using:

1 credit

Get credit by subscribing to Premium. See more

Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

Subscription options

Achieve great value with our customised subscription plans.

Become a member today and upgrade to Premium to access training credits and much more...



Unlock public content, complimentary events, training courses and vital Insights

$0 per year Join Now

Exclusive Basic Member Benefits:

  • Access benchmark case studies and deep dive white papers and reports
  • Connect & collaborate with public sector peers
  • Discover and explore solutions tailored for government in Marketplace
Limited Time Introductory Offer


Enhance your learning experience with our Premium Services

$A 2895 + GST for 12 months Get Started

Includes all Basic Member Benefits, plus:

  • Masterclasses: Complimentary signup for ANY available Masterclasses in your region, including exclusive masterclass content
  • 4 training credits* which can be used to cover up to 4 courses
  • Access to 'private ├žommunity of practice' groups for your masterclass or courses


Team up to take your learning to the next level

Get a Quote

Includes all Basic and Premium Member Benefits, plus:

  • Dedicated account manager
  • Tailor-made training programs with flexible training credits which can be shared across your team across many courses.
  • Access to 'private ├žommunity of practice' for team members who have signed up for specific masterclasses or courses

* Most full-day Public Sector Network courses (which may be split over two days) will require one credit. Most two day courses (which may be split over multiple days) will require two credits. Check the details for individual courses

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

Enquire here for more information

Can't see what you need?

Download our training catalogue to review all available topics

Download full catalogue

Get in Touch

Empowering the public sector with meaningful actionable advice to help solve the problems worth solving. If you would like to do an in-house course, please get in touch.

Request the training catalogue

To receive a PDF copy of the Public Sector Academy training catalogue, please submit the details below:

By submitting your email address, you are consenting to Public Sector Network potentially reaching out to you about the academy offering.

Achieve great value with our customised subscription plans