Online Training

Mastering Courageous Conversations for Workplace Contact Officers

Navigate challenging situations, mediate conflicts, and foster a more inclusive and respectful work environment

Thursday, 23 & 30 May 2024

10:00am - 2:30pm AEST

Next intake: Thursday, 23 & 30 May 2024 | 10:00am - 2:30pm AEST

Overview

Contact Officers play a vital role in promoting a respectful workplace aligned with organisational values and complying with anti-discrimination and workplace bullying legislation. They provide support and guidance to individuals facing bullying, harassment, and discrimination in the workplace.

This training equips Contact Officers with the knowledge and skills to effectively manage these situations. HR professionals gain insights into selecting and supporting Contact Officers effectively. The complaint triage skills covered are valuable for anyone receiving grievances or concerns from employees.

Who Should Attend?

Heads, Directors, Managers, Leads, Advisors and Specialists from the following functions:
Workplace Relations Professionals: Contact Officers, HR Managers/Officers, Conflict Resolution Specialists, Equal Opportunity Officers, Equity & Diversity Contact Officers, Employee Relations Officers, Complaints and Grievance Officers, Workplace Relations Specialists
Harassment and Discrimination Prevention Specialists: Harassment Officers, Policy Officers/Policy Development
Workplace Wellness Experts: Employee Wellbeing Officers, Benefits and Assistance Coordinators, Workforce officers

Online Training

Mastering Courageous Conversations for Workplace Contact Officers


Session details

  • Navigate challenges and mediate conflicts.
  • Develop advanced communication skills.
  • Address sensitive topics with professionalism, covering legal and ethical considerations.
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Level: Fundamentals

No previous experience necessary

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This course requires 1 credit.

Meet Your Facilitator

Sebastian Harvey, Director, HarveyBrand Consulting

Sebastian Harvey

Director, HarveyBrand Consulting

Sebastian, an experienced learning and development consultant and mediator, is dedicated to fostering effective people management and conflict resolution. Specialising in leadership development, workplace culture, and team building, Sebastian’s mediation services target workplace conflicts, particularly those related to perceived bullying or unfair treatment. With over 18 years in human resource development and management, he has been an independent consultant since 2002, collaborating across sectors such as manufacturing, utilities, government, and tertiary education.

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