Online Training

Change Management for Digital Transformation

Optimise Adoption | Overcome Resistance | Drive Innovation

2 & 9 April 2025

10:00 AM - 2:30 PM AEDT

Next intake: 2 & 9 April 2025 | 10:00 AM - 2:30 PM AEDT

Overview

Did you know that an estimated 84% of digital transformations fail to achieve their desired outcomes? The answer often lies not in the technology itself but in the human element—unclear project goals, poor communication, and resistance to change. These issues can lead to frustration, disengagement, and misalignment across departments, derailing even the most promising modernisation initiatives.

Effective change management is the game-changer. While it’s often overlooked, change management is the linchpin for driving successful transformations. As a leader, you are uniquely positioned to shape outcomes by championing clear communication, strategic planning, and stakeholder alignment.

Who Should Attend?

This course is designed for public sector professionals in APS 6 – SES band 1 and State Levels 6 - 10 who are Senior leaders overseeing strategic initiatives, fostering innovation, and ensuring cross-agency alignment. This course would greatly benefit public sector professionals involved in:
IT, ICT, and Technology
Change Management and Transformation
Business and Digital Transformation
Innovation and Modernisation

Learning Outcomes

Master the Foundations of Change Management: Gain a deep understanding of the core principles and methodologies that drive successful transformation.
Harness Change Management as a Catalyst for Innovation: Learn how to strategically apply change management to foster creativity and accelerate digital modernisation efforts.
Enhance Stakeholder Engagement and Adoption: Develop actionable strategies to effectively communicate with and align diverse stakeholders, ensuring smooth adoption across teams.
Turn Resistance into Resilience: Identify the root causes of resistance and implement proactive techniques to overcome obstacles, unite teams, and achieve shared objectives.
Measure Success and Drive Continuous Improvement: Learn how to evaluate transformation progress, make data-driven adjustments, and embed a culture of ongoing growth and innovation.

Online Training

Change Management for Digital Transformation

Session details

  • Define and communicate transformation goals with clarity.
  • Address resistance and foster collaboration across teams.
  • Identify and resolve critical breakpoints that often derail projects.
  • Leverage strategic planning and engagement techniques to drive innovation.
View course modules

Level: Fundamentals

No previous experience necessary

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Key Sessions

The Dynamics of Change in Digital Transformation
​• Context for change
​• The Human Element
​• Models of change management
​

The Role of Change Management in Innovation and Digital Transformation
​• What is innovation? A shared definition
​• Digital Transformation in the public sector
​• Common barriers to transformation

Setting Goals and Crafting a Strategy
​• Why is a compelling Vision important?
​• Exploring examples and tools
​• Group Discussion
​

Crafting a Strategy: Adopting a structured approach to change
​• Identify objectives, scope, and stakeholders
​• How to assess risks and impacts of the change
​• The resources and capabilities needed to implement the change successfully

Addressing Resistance in the Public Sector
​• Involving staff and all stakeholders
​• Communication
​• Managing resistance
​• Group discussion
​

Enabling Adoption among Internal Stakeholders
​• Opportunities to see, feel, touch, and try
​• Fostering a learning environment
​• Change experiments
​• Tips and tricks

 Monitoring and Analysing Progress
​• Monitoring achievement of strategy
​• Adjustments and feedback
​• Monitoring post change
​

Planning for Continuous Improvement
​• Moving away from Set and Forget
​• Flexibility and responsiveness
​• Culture of continuous improvement

Meet Your Facilitator

Mustafa Image

Mustafa Ghulam

​Transformation and Process Specialist

Mustafa brings over 23 years of experience spanning five countries and diverse industries, with the unique distinction of having worked across all three tiers of public service—federal, state, and local government.

A dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, Mustafa is deeply passionate about driving system and process improvements through effective change management. His expertise is centered on enhancing both employee and customer experiences.

A sought-after conference speaker, Mustafa has shared his insights through case studies and panel discussions at more than 10 national and international events.

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Join this training for professionals working within the Public Sector

Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

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