Accelerating The Omnichannel Future of Government Through Customer Obsession

30 July 2020 Neboneid Hamoo Author avatar
Save Comment

Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020
Sam Higgins, Principal Analyst, Forrester

Share this insight:

Community Comments

Most Popular in the community

Interviews Building a Better Future with Digital - Insights from Seven NSW Government Leaders

Building a Better Future with Digital - Insights from Seven NSW Government Leaders

Public
Case Studies Building Digital Government Talent Pipelines

Building Digital Government Talent Pipelines

Members-only
Case Studies NSW Department of Customer Service Digital Licensing Case Study: Realising $40m+ Benefits with CGI and AMANDA

NSW Department of Customer Service Digital Licensing Case Study: Realising $40m+ Benefits with CGI and AMANDA

Public
Case Studies Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Public
Whitepapers & Reports Digitisation in the public sector: a focus on the customer experience

Digitisation in the public sector: a focus on the customer experience

Public
On Demand Unlocking our National Data Assets with the ONDC's DATA Scheme

Unlocking our National Data Assets with the ONDC's DATA Scheme

Members-only
Whitepapers & Reports Global Government Innovators Report: International Women's Day Edition

Global Government Innovators Report: International Women's Day Edition

Members-only
Whitepapers & Reports Global Government Innovators eBook

Global Government Innovators eBook

Members-only
Whitepapers & Reports Policies and Procedures Centre

Policies and Procedures Centre

Members-only
Industry Trends Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector

Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector

Public
Industry Trends Sustaining Digital Transformation beyond COVID Times

Sustaining Digital Transformation beyond COVID Times

Public
Industry Trends Bots and the Future of Customer Experience- Canada

Bots and the Future of Customer Experience- Canada

Public
Industry Trends The Future of Work: Jobs and Skills in 2030

The Future of Work: Jobs and Skills in 2030

Public
Whitepapers & Reports Citizen Participation in Public Administration: Investigating Open Government for Social Innovation

Citizen Participation in Public Administration: Investigating Open Government for Social Innovation

Members-only
Whitepapers & Reports A Digital Strategy for Canada: The Current Challenge

A Digital Strategy for Canada: The Current Challenge

Members-only
Accelerating The Omnichannel Future of Government Through Customer Obsession
Public Sector Network View vendor
Region
Australia Australia
Communities
Digital Government & CX
Type
Industry Trends

Recommendations

Building a Better Future with Digital - Insights from Seven NSW Government Leaders
Interviews 28 Sep 2023
Public Sector Network - Media Kit
Industry Trends 18 Sep 2023
How to Sell to the Public Sector
Industry Trends 18 Sep 2023
Public Sector Network Sponsorship Guide
Industry Trends 18 Sep 2023
The AUSec Summit 2023: Exploring essential collaboration between national security agencies and industry partners.
Industry Trends 18 Sep 2023