Let's Chat: Driving Innovation: How Georgia DDS is Transforming Customer Service

In this engaging interview, Spencer Moore, Commissioner, Georgia Department of Driver Services (DDS) described how Georgia’s DDS approach to digital tools, self-service options, and operational excellence is delivering seamless customer …

Let's Chat: Lessons from Estonia’s Health Revolution

Learn about Estonia’s strategies to bridge the digital divide and ensure equitable access to healthcare services.

Public Sector Podcast: Workforce Challenges in Canadian Healthcare

Tips on how to leverage technology, like automation and AI, to reduce administrative burdens and enhance efficiency.

Leading Digital Transformation at Stats New Zealand

Discover how Emma Jones is leading Stats New Zealand through a vital digital transformation, modernising outdated systems, securing data and carefully navigating the future of AI in public sector innovation.

Let's Chat: Leveraging Predictive Analytics for Citizen-Centric Service Delivery

Ima Okonny highlights the importance of predictive analytics in anticipating citizen needs by leveraging disaggregated data to identify service delivery gaps.

Let's Chat: Leveraging AI for Improved Decision-Making and Efficiency in Government

Cedric Jean-Marie discusses the role of predictive analytics and generative AI in improving decision-making and efficiency in government.

Let's Chat: Leveraging AI and Automation for Improved Public Sector Efficiency and Access

Mona Datt discusses the challenges organizations face in aggregating data, especially when it is siloed and stored in various formats, such as healthcare records.

Let's Chat: Digital Transformation at the National Research Council

Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.