The Six C's of Emergency Communications

Evaluating mission-critical communications: 6 vital factors for safe cities | Daniel Hill, Director of Solutions ANZ, Motorola Solutions Could any policy planner, however astute, have predicted the difficult circumstances presented to our public safety agencies right now? Thousands made homeless by the worst bushfire season on record, COVID-19 lockdowns and border closures, and massive protest rallies compounding the risk of viral transmission. For police, fire services and medical responders, these are indeed challenging times. Mission-critical communications technology must fulfil certain essential criteria to meet the standards of today. It must facilitate strategic decision making by converting situational data into meaningful …

Post-Event Report - Virtual Future of Work Series 2020

Mobilize the Public Sector Workforce in Unprecedented Times June 15, 2020 – Eastern / Atlantic Canada | June 16, 2020 – Central / Western Canada Change is hitting the Public Sector workplace at an unprecedented pace. Is your organization ready for the future? From artificial intelligence to predictive analytics, employee wellness to employer branding, bring your-own-software to virtual reality — there is no shortage of advancements shaping workplaces in Canada’s public sector. The Future of Work series covers a range of topics around workforce development, recruiting, training and retaining the best possible workforce, changing ways of working supporting an increasingly …

Adapting to new ways of procurement

How public sector procurement is impacted by crises, how it can respond, and how it can assist to build strong, better and more resilient communities.

Digital Government in 2020

This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms.

Adapting to new ways of working in challenging times

Change is not a foreign concept to the public sector — the public sector has always needed to evolve to keep up with the world around it. Now, due to the Coronavirus (COVID-19) outbreak, the public sector has had to change quickly to respond. Beyond the public sector, existing societal changes driven by technology, and new ways of interacting have local, national and global impacts. Change, and building on the transformations brought by COVID-19, offer up new questions and challenges for policymakers and leaders in the public sector as they learn from their experiences so far.

Innovation in the Australian Public Service (APS)

Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.

Public Sector Enterprise Architecture: Gaining Holistic Oversight, Agility & Standardisation

Government agencies and departments have well publicised needs to manage limited budgets and meet citizen expectations; making ICT innovation and digital transformation an imperative. By now government departments at all levels are on some sort of transformation journey, but to manage the pace of change, and to ensure seamless transformation (we’re talking buy-in, culture, change management, budgets, on-time delivery, IT infrastructure, solution implementation, the works) you need something, or some one, to orchestrate it all. Modern EA strategies now extend this philosophy to the entire business, not just IT, to ensure the business is aligned with digital transformation strategies and …

Accelerating The Omnichannel Future of Government Through Customer Obsession

Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester