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Local Government & Communities
Council Highlight: Town of Claremont
The Town of Claremont is the local government authority for the riverside suburbs of Claremont and Swanbourne, located just 9kms from the Perth city centre. Like many boutique local governments, the Town provides a wide range of community facilities and assets such as an Aquatic Centre, Hub & Library, regional Museum, lake, foreshore, as well as infrastructure to support a thriving town centre and several schools. The Town of Claremont is facing similar challenges to most local governments; budget and funding challenges, pressure on housing and density; changing community expectations and attracting and retaining the talent needed to deliver the …
Data & Analytics
Government Innovator Spotlight Q&A: Ed Kelly, CDO, State of Texas
As CDO for the State of Texas my role is multi-faceted. I have the great opportunity to work with almost every state agency and institution of higher education helping them to develop their data management programs. The office of the Chief Data Office (OCDO) serves as the chief evangelist for data best practices, as well as data broker, facilitator, trainer, and collaborator. I have worked in Texas state government for 14 years as a CIO, CAO and now a CDO for 6 years. When the opportunity came up to develop and manage a statewide program, I was very interested. Guess …
Cyber Security & Risk Management
Practices to Bolster Your Fraud Intelligence Program to Prevent Corruption and Online Threats
Fraud, cybercrime, and other related issues are major hurdles that most organizations have to deal with. They take up precious business time and cost lots of money. The Canadian Anti-Fraud Centre (CAFC) was setup to identify and deal with various types of fraud, and Jeff Thomson, the Senior Criminal Intelligence Analyst with the Royal Canadian Mounted Police (RCMP) at the CAFC, says that it was set up in partnership with the RCMP, the Ontario Provincial Police and the Competition Bureau of Canada. It is an exciting and unique place to work because we’re reducing fraud every day. They don’t do …
Technology & Transformation
The Future of Digital Strategy in Queensland Government
Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
Cyber Security & Risk Management
Cyber Culture & Awareness with CSCRC
While we need to adapt and respond quickly to cyber threats, when it comes to strengthening our own defences, we also need to think carefully about the ethical implications of modern technologies. It is a tricky and delicate balancing act. We do need to consider what should be done with technology, rather than just being swept up in what could be done, and the endless potential of the digital world we live in. Importantly, we also need to remember that trends and crystal ball gazing is vital but just getting the basics right is something that the government also needs …
Cyber Security & Risk Management
Taking Cyber Security Seriously with Experts Across ANZ
This paper brings together a selection of the keynote presentations from experts across Australia and New Zealand as part of a Cyber Security Roadshow that was hosted in collaboration with PwC Australia and held mostly held virtually due to ongoing COVID-19 lockdowns in August 2021. Though each of the presenters came from different jurisdictions and a different perspective, it is remarkable that so many of their views were aligned and complimentary.
Cyber Security & Risk Management
Securing the Cloud
““It’s important to note that we are provider agnostic. We will work with anybody who’s prepared to support the government to achieve its digital aspirations and ultimately its outcomes and results for New Zealanders.”” Adrienne Moor, Lead, The Government Cloud Programme, Department of Internal Affairs “The continued investment in New Zealand by global cloud providers is delivering strong and positive support for New Zealand’s digital maturity. At the same time, agencies have varying needs, so the need and the flexibility of the cloud solutions need to be able to reflect and enable what is required in their different contexts for …
Digital Government & CX
Connecting with citizens through targeted and engaging communications
The way we all communicate has changed. The invention of the telephone was a genuine game-changer, but now nearly a century and a half later, communication takes many forms, particularly in the digital space, and government agencies need to be at the forefront of this revolution. In Australia, many of the federal agencies in particular have embraced social media and have re-created their digital strategies to match the expectations of their communities. This paper showcases examples from three of those agencies. The experience of social media is now fundamental to the creative, artistic and cultural industries within Australia and across …
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