Agenda |

Western Australia 2025

Government Innovation Showcase Western Australia

 Thursday, 21 Aug 2025
8:00AM

Registration and Networking

8:00 AM - 8:45 AM (45 mins)

8:45AM

Welcome from the Chair

8:45 AM - 8:55 AM (10 mins)

Marion Burchell Advisor, Public Sector Network
8:55AM
Keynote

New, Now, Next: WA's Digital Vision

8:55 AM - 9:15 AM (20 mins)

Lisa O'Malley Parliamentary Secretary to the Minister for Regional Development; Ports; Science and Innovation; Medical Research, Western Australian Government
9:05AM

Sharing Global Trends in Government Digital Transformation and How Western Australia Can Adapt

9:05 AM - 9:25 AM (20 mins)

9:25AM
Fireside Chat

Digital Strategy, Roadmaps, and Digital for Purpose | Insights from WA and NSW’s Journeys

9:25 AM - 9:45 AM (20 mins)

Greg Italiano Chief Information Officer, Office of Digital Government, Department of Premier and Cabinet WA
Laura Christie Deputy Secretary, Chief Information Officer, NSW Department of Customer Service
  • Sharing an update on key outcomes from the current Western Australian Digital Strategy – where are the gaps, and what is the primary focus?
  • Learning from New South Wales’ vision of delivering digital with purpose
  • Laying the roadmap for the next phase of the digital transformation journey and its impact on citizen services
  • The vision for a digital government – understanding the key driving factors for both Western Australian and New South Wales governments
9:45AM

Gen-AI and its Role in Western Australia’s Digital Strategy

9:45 AM - 10:05 AM (20 mins)

10:05AM
Keynote

International Keynote: A Look Into The Philippines Government’s Digital Transformation Journey

10:05 AM - 10:20 AM (15 mins)

David L Almirol Undersecretary for eGovernment, Department of Information and Communications Technology (Philippines)
  • The role of cloud technologies in enabling digital citizen-centric services
  • Sharing insights into the National Government Portal
  • Delving into policies to drive digital transformation
10:20AM
Panel discussion

Visionary Leaders’ Panel: Shaping Western Australia’s Digital Blueprint to Drive the Digital Economy Forward

10:20 AM - 10:40 AM (20 mins)

Jonas Petersen Chief Digital Officer, Department of the Premier and Cabinet, WA
David MacLennan Chief Executive Officer & Chair, City of Vincent & Australian Urban Design Research Centre
  • What sets Western Australia apart from other Australian states when it comes to digital maturity?
  • How can Western Australia foster innovation and emerging technologies to accelerate digital economic growth?
  • What digital infrastructure investments are essential to support the state’s economy and ensure inclusivity?
  • How can the public and private sectors collaborate to build a digitally skilled workforce for the future?
  • What strategies are needed to build digital trust within the economy?
10:50AM

Morning Tea in the Expo

10:50 AM - 11:20 AM (30 mins)

11:20AM
Digital Services and Customer Experience

Welcome from Stream Chair

11:20 AM - 11:30 AM (10 mins)

11:20AM
Data, AI, IT & Analytics

Welcome from Stream Chair

11:20 AM - 11:30 AM (10 mins)

11:30AM
Keynote Digital Services and Customer Experience

Keynote: Accelerating Digital Service Innovation

11:30 AM - 11:50 AM (20 mins)

Alberto Degli Esposti Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA
  • Best practice digital service delivery
  • Driving engagement in a complex stakeholder environment
  • Maintaining user centricity while working to tight timelines
  • Leveraging a diversity of perspectives and skillsets
11:30AM
Keynote Data, AI, IT & Analytics

Keynote: Harnessing the Power of Linked up Government Data

11:30 AM - 11:50 AM (20 mins)

Keith Moss Director - Data Analytics, Office of Digital Government, Department of Premier and Cabinet WA
  • Sharing the journey - how we got here, how PeopleWA is leveraged, and what we've learned along the way
  • Understanding how PeopleWA can be harnessed for data-driven decision making
  • The journey ahead of us - growing PeopleWA to include more data and support new communities of users
11:50AM
Digital Services and Customer Experience

Enabling Citizens: Advancing Digital Services to Enhance Customer Satisfaction

11:50 AM - 12:10 PM (20 mins)

11:50AM
Data, AI, IT & Analytics

Harnessing Data Intelligence: Innovations in Analytics and AI for Enhanced Governance

11:50 AM - 12:10 PM (20 mins)

12:10PM
Panel discussion Digital Services and Customer Experience

Panel: Enabling Citizens and Businesses Through a Whole-of-Government Approach

12:10 PM - 12:40 PM (30 mins)

Alberto Degli Esposti Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA
Karine Suares Manager, Digital Industries Facilitation, Industry Development Division, Department of Jobs, Tourism, Science and Innovation
  • How can cross-agency collaboration enhance the delivery of citizen-centric services?
  • What are the key challenges in aligning government departments for a unified vision?
  • How can a whole-of-government approach to the digital economy improve our Better Life Index?
12:10PM
Panel discussion Data, AI, IT & Analytics

Panel: Harnessing Data-Driven Decision-Making in Government: Unlocking Collaboration, Governance, and Innovation

12:10 PM - 12:40 PM (30 mins)

  • What role does data play in improving service delivery and making government more responsive to citizen needs?
  • What are the primary obstacles to implementing data-driven decision-making in government departments, and how can they be overcome?
  • How can public sector leaders make data a core asset for decision-making processes?
  • How can different departments collaborate to ensure seamless data utilisation while maintaining data privacy?
  • Can you share examples of successful cross-agency data initiatives?
Darren Mottolini
Programme Director, Spatial WA
Bruce Miller
Director Strategic Business Intelligence, Office of the Auditor General
Sarada Lee
Co-Founder and Principal AL/ML Strategist, Perth Machine Learning Group
Kevin Harper
Director of Business Development for Data Services, Visa
12:40PM

Lunch in the Expo

12:40 PM - 1:40 PM (60 mins)

1:40PM
Digital Services and Customer Experience

Welcome Back from Chair

1:40 PM - 1:45 PM (5 mins)

1:40PM
Data, AI, IT & Analytics

Welcome Back from Chair

1:40 PM - 1:45 PM (5 mins)

1:45PM
Keynote Digital Services and Customer Experience

Keynote: Transforming Patient Care for WA | A Look at The Role of Digital Health in Improving Healthcare Outcomes for Regional, Rural, and City Based Patients

1:45 PM - 2:05 PM (20 mins)

Demogene Smith Chief Information Officer, South Metropolitan Health Service
  • Understanding the vision of Digital Health and the journey in enabling improved patient healthcare
  • Painting a picture of how emerging technologies and digital health has helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions?
  • Delving into the plans for better accessibility for rural WA patient care
1:45PM
Case Study Data, AI, IT & Analytics

Government Case Study Keynote: Learnings from the Use of AI & Synthetic Data

1:45 PM - 2:05 PM (20 mins)

Alex Jenkins Director; Chair & Founder, WA Data Science Innovation Hub; Curtin AI in Research Group
  • Understanding the role of AI in driving innovation in the public sector.
  • Laying the foundation for using synthetic data – what do we want to learn and improve using the synthetic data?
  • Sharing the journey of innovation with synthetic data and AI – how has this helped us unlock opportunities for the public sector?
2:05PM
Digital Services and Customer Experience

Leveraging Tech Disruption to Elevate Customer Experience

2:05 PM - 2:25 PM (20 mins)

2:05PM
Data, AI, IT & Analytics

Building a Secure and Ethical AI Framework

2:05 PM - 2:25 PM (20 mins)

2:25PM
Panel discussion Digital Services and Customer Experience

Panel: Driving ICT Transformation to Enable Digital Innovations

2:25 PM - 2:55 PM (30 mins)

  • What strategic frameworks are essential for guiding ICT transformation initiatives?
  • How can leadership cultivate an innovation-driven mindset to sustain digital advancements?
  • What metrics should be established to evaluate the success of ICT transformation efforts?
  • How can cross-functional collaboration enhance the implementation of digital technologies across government?
Sean Halligan
Chief Technology Officer, Department of Justice
Sue Wilson
Chief Information Officer, Department of Communities
Fiona Bishop
Chief Information Officer, University of Western Australia
2:25PM
Keynote Data, AI, IT & Analytics

Government Keynote: Driving Innovation in Public Safety: WA Police’s Tech Transformation

2:25 PM - 2:55 PM (30 mins)

Marc Smith Assistant Commissioner Technology Portfolio, WA Police
  • Streamlined IT functions to boost efficiency and agility, supporting cloud-based services and scalability.
  • Advanced mobile field operations by integrating cloud technologies for real-time data access and seamless officer experiences.
  • Enhanced data-sharing frameworks to ensure the timely, secure delivery of critical information across public safety networks.
2:55PM
Interactive Digital Services and Customer Experience

Government Interactive: Sharing the Reality of Connectivity and Accessibility to Digital Technologies in Regional and Rural WA

2:55 PM - 3:15 PM (20 mins)

Susan Hall Executive Director, Regional Business Development, Department of Primary Industries and Regional Development
Adam Edwards Director Digital Strategy and Governance, Office of Digital Government, Department of Premier and Cabinet WA

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

2:55PM
Interactive Data, AI, IT & Analytics

Government Interactive: Data, Analytics, and AI Driven Governance: Rethinking Government Functions and Processes for Tomorrow

2:55 PM - 3:15 PM (20 mins)

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

3:15PM
Digital Services and Customer Experience

Enhancing Customer Experiences in a Digitally Connected Era

3:15 PM - 3:35 PM (20 mins)

3:15PM
Data, AI, IT & Analytics

Leveraging Generative AI for Public Sector Innovation

3:15 PM - 3:35 PM (20 mins)

3:35PM
Keynote Digital Services and Customer Experience

Insights from a Digital Transformation Advisor

3:35 PM - 3:55 PM (20 mins)

Michelle Simpson Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA
  • Common challenges observed across Agencies and what to do about them in a practical way
  • Keys to success including why transparency is important, and the need to manage your vendors
  • The constructive use of the Assurance Review and other DGov assistance available
3:35PM
Case Study Data, AI, IT & Analytics

Interstate Keynote Case Study: Showcasing Digital, Data, and AI Initiatives | Department of Human Services South Australia

3:35 PM - 3:55 PM (20 mins)

Shikha Sharma Chief Information Officer, Department of Human Services
  • How are we leverage data to provide end-to-end digital services for everyone in SA?
  • What are the key pain points in providing accessible government services?
  • Where are the biggest opportunities for the Department of Human Services to leverage AI for service delivery?
3:55PM
Interactive Digital Services and Customer Experience

Government Interactive: Looking into WA’s Digital Transformation Adoption and Maturity | What’s Working and What’s Not?

3:55 PM - 4:30 PM (35 mins)

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

Rebecca Ostergaard Facilitator
Chief Digital Officer, Commonwealth Scientific and Industrial Research Organisation (CSIRO)
Richard Bean
Director, Information and Digital Services, Department of Water and Environmental Regulation
Miriam Sanchez Blanco
Chief Technology Officer (CTO), City of Stirling
3:55PM
Case Study Data, AI, IT & Analytics

Case Study: Elevating Government Collaboration through Data Sharing

3:55 PM - 4:30 PM (35 mins)

Shaun Walsh Executive Director Digital Health (Acting), WA Health
  • Enabler
    • Legislative
    • Policy
    • Collaborative People
    • Technology
  • Benefits
    • Industry innovation
    • AI Capability
    • Demand Management
    • Improved Decision making
  • Case Study
    • HealthConnect (Health Information Exchange)
4:20PM
Panel discussion Digital Services and Customer Experience

Panel: Bridging the Gap: Advancing Digital Equity and Inclusion in Western Australia

4:20 PM - 4:50 PM (30 mins)

  • Understanding digital accessibility and inclusivity within the regions in Western Australia – what is the demographic, ethnic, and socio-economic breakdown of Western Australia?
  • What are the challenges and solutions to bridge the barriers in digital inclusivity for citizens in WA?
  • What is the Government’s role in helping educate and equip its citizen with the digital tools?
  • What does user-centred design on technologies to enhance digital inclusivity look like?
Louisa Frome
Senior Manager Marketing & Insights, Horizon Power
Chantal Adams
Executive Director Corporate and Organisational Services, North Regional TAFE WA
Michelle Otterman
Principal Policy Officer, Office of Digital Government, Department of Premier and Cabinet WA
4:20PM
Panel discussion Data, AI, IT & Analytics

Panel: Implementing an Open Data Sharing Approach Within Government | The Risks, Rewards, and Tribulation

4:20 PM - 4:50 PM (30 mins)

  • Can you share examples where open data sharing directly benefited a government initiative or public service?
  • What are the main privacy concerns related to open data sharing and how can they be effectively mitigated?
  • For governments that have already implemented open data sharing, what were some unforeseen challenges, and what advice would you offer Western Australia to avoid similar pitfalls?
Michael Carroll
Chief Data Officer, Department of Communities
Sonya Sherman
Principal Policy Officer (Data and Analytics), Office of Digital Government, Department of Premier and Cabinet WA
Adam James
Director Innovation, Office of Medical Research and Innovation, WA Health
4:50PM
Keynote Digital Services and Customer Experience

Keynote: Understanding Peppol e-Invoicing

4:50 PM - 5:10 PM (20 mins)

  • Introduction to the Peppol network and eInvoicing fundamentals
  • Key benefits for government and business, including efficiency and cost savings
  • Implementation challenges and best practice strategies
4:50PM
Data, AI, IT & Analytics

Panel: Transforming Government: Embracing ICT as a Service for the Future of Public Service Infrastructure

4:50 PM - 5:10 PM (20 mins)

Ray Achemedei Executive General Manager Technology & Digital Transformation, Horizon Power
David Hughes-Owen Chief Executive Officer, Busselton Water
  • How can transitioning to ICT-as-a-Service improve operational efficiency and agility within Western Australian government agencies?
  • How can agencies ensure a smooth and cost-effective migration to ICT-as-a-Service while maintaining continuity of essential public services?
  • What governance and policy frameworks are needed to effectively oversee and regulate the consumption of ICT-as-a-Service across the government?
5:10PM
Digital Services and Customer Experience

End of Trach Highlights & Insights

5:10 PM - 5:15 PM (5 mins)

5:10PM
Data, AI, IT & Analytics

End of Track Highlights & Insights

5:10 PM - 5:15 PM (5 mins)

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