Government Innovation Showcase Western Australia
Registration and Networking
8:00 AM - 8:45 AM (45 mins)
Welcome from the Chair
8:45 AM - 8:55 AM (10 mins)

New, Now, Next: WA's Digital Vision
8:55 AM - 9:15 AM (20 mins)

Sharing Global Trends in Government Digital Transformation and How Western Australia Can Adapt
9:05 AM - 9:25 AM (20 mins)
Digital Strategy, Roadmaps, and Digital for Purpose | Insights from WA and NSW’s Journeys
9:25 AM - 9:45 AM (20 mins)


- Sharing an update on key outcomes from the current Western Australian Digital Strategy – where are the gaps, and what is the primary focus?
- Learning from New South Wales’ vision of delivering digital with purpose
- Laying the roadmap for the next phase of the digital transformation journey and its impact on citizen services
- The vision for a digital government – understanding the key driving factors for both Western Australian and New South Wales governments
Gen-AI and its Role in Western Australia’s Digital Strategy
9:45 AM - 10:05 AM (20 mins)
International Keynote: A Look Into The Philippines Government’s Digital Transformation Journey
10:05 AM - 10:20 AM (15 mins)

- The role of cloud technologies in enabling digital citizen-centric services
- Sharing insights into the National Government Portal
- Delving into policies to drive digital transformation
Visionary Leaders’ Panel: Shaping Western Australia’s Digital Blueprint to Drive the Digital Economy Forward
10:20 AM - 10:40 AM (20 mins)


- What sets Western Australia apart from other Australian states when it comes to digital maturity?
- How can Western Australia foster innovation and emerging technologies to accelerate digital economic growth?
- What digital infrastructure investments are essential to support the state’s economy and ensure inclusivity?
- How can the public and private sectors collaborate to build a digitally skilled workforce for the future?
- What strategies are needed to build digital trust within the economy?
Morning Tea in the Expo
10:50 AM - 11:20 AM (30 mins)
Welcome from Stream Chair
11:20 AM - 11:30 AM (10 mins)
Welcome from Stream Chair
11:20 AM - 11:30 AM (10 mins)
Keynote: Accelerating Digital Service Innovation
11:30 AM - 11:50 AM (20 mins)

- Best practice digital service delivery
- Driving engagement in a complex stakeholder environment
- Maintaining user centricity while working to tight timelines
- Leveraging a diversity of perspectives and skillsets
Keynote: Harnessing the Power of Linked up Government Data
11:30 AM - 11:50 AM (20 mins)

- Sharing the journey - how we got here, how PeopleWA is leveraged, and what we've learned along the way
- Understanding how PeopleWA can be harnessed for data-driven decision making
- The journey ahead of us - growing PeopleWA to include more data and support new communities of users
Enabling Citizens: Advancing Digital Services to Enhance Customer Satisfaction
11:50 AM - 12:10 PM (20 mins)
Harnessing Data Intelligence: Innovations in Analytics and AI for Enhanced Governance
11:50 AM - 12:10 PM (20 mins)
Panel: Enabling Citizens and Businesses Through a Whole-of-Government Approach
12:10 PM - 12:40 PM (30 mins)


- How can cross-agency collaboration enhance the delivery of citizen-centric services?
- What are the key challenges in aligning government departments for a unified vision?
- How can a whole-of-government approach to the digital economy improve our Better Life Index?
Panel: Harnessing Data-Driven Decision-Making in Government: Unlocking Collaboration, Governance, and Innovation
12:10 PM - 12:40 PM (30 mins)
- What role does data play in improving service delivery and making government more responsive to citizen needs?
- What are the primary obstacles to implementing data-driven decision-making in government departments, and how can they be overcome?
- How can public sector leaders make data a core asset for decision-making processes?
- How can different departments collaborate to ensure seamless data utilisation while maintaining data privacy?
- Can you share examples of successful cross-agency data initiatives?




Lunch in the Expo
12:40 PM - 1:40 PM (60 mins)
Welcome Back from Chair
1:40 PM - 1:45 PM (5 mins)
Welcome Back from Chair
1:40 PM - 1:45 PM (5 mins)
Keynote: Transforming Patient Care for WA | A Look at The Role of Digital Health in Improving Healthcare Outcomes for Regional, Rural, and City Based Patients
1:45 PM - 2:05 PM (20 mins)

- Understanding the vision of Digital Health and the journey in enabling improved patient healthcare
- Painting a picture of how emerging technologies and digital health has helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions?
- Delving into the plans for better accessibility for rural WA patient care
Government Case Study Keynote: Learnings from the Use of AI & Synthetic Data
1:45 PM - 2:05 PM (20 mins)

- Understanding the role of AI in driving innovation in the public sector.
- Laying the foundation for using synthetic data – what do we want to learn and improve using the synthetic data?
- Sharing the journey of innovation with synthetic data and AI – how has this helped us unlock opportunities for the public sector?
Leveraging Tech Disruption to Elevate Customer Experience
2:05 PM - 2:25 PM (20 mins)
Building a Secure and Ethical AI Framework
2:05 PM - 2:25 PM (20 mins)
Panel: Driving ICT Transformation to Enable Digital Innovations
2:25 PM - 2:55 PM (30 mins)
- What strategic frameworks are essential for guiding ICT transformation initiatives?
- How can leadership cultivate an innovation-driven mindset to sustain digital advancements?
- What metrics should be established to evaluate the success of ICT transformation efforts?
- How can cross-functional collaboration enhance the implementation of digital technologies across government?



Government Keynote: Driving Innovation in Public Safety: WA Police’s Tech Transformation
2:25 PM - 2:55 PM (30 mins)

- Streamlined IT functions to boost efficiency and agility, supporting cloud-based services and scalability.
- Advanced mobile field operations by integrating cloud technologies for real-time data access and seamless officer experiences.
- Enhanced data-sharing frameworks to ensure the timely, secure delivery of critical information across public safety networks.
Government Interactive: Sharing the Reality of Connectivity and Accessibility to Digital Technologies in Regional and Rural WA
2:55 PM - 3:15 PM (20 mins)


Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Government Interactive: Data, Analytics, and AI Driven Governance: Rethinking Government Functions and Processes for Tomorrow
2:55 PM - 3:15 PM (20 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Enhancing Customer Experiences in a Digitally Connected Era
3:15 PM - 3:35 PM (20 mins)
Leveraging Generative AI for Public Sector Innovation
3:15 PM - 3:35 PM (20 mins)
Insights from a Digital Transformation Advisor
3:35 PM - 3:55 PM (20 mins)

- Common challenges observed across Agencies and what to do about them in a practical way
- Keys to success including why transparency is important, and the need to manage your vendors
- The constructive use of the Assurance Review and other DGov assistance available
Interstate Keynote Case Study: Showcasing Digital, Data, and AI Initiatives | Department of Human Services South Australia
3:35 PM - 3:55 PM (20 mins)

- How are we leverage data to provide end-to-end digital services for everyone in SA?
- What are the key pain points in providing accessible government services?
- Where are the biggest opportunities for the Department of Human Services to leverage AI for service delivery?
Government Interactive: Looking into WA’s Digital Transformation Adoption and Maturity | What’s Working and What’s Not?
3:55 PM - 4:30 PM (35 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.



Case Study: Elevating Government Collaboration through Data Sharing
3:55 PM - 4:30 PM (35 mins)

- Enabler
- Legislative
- Policy
- Collaborative People
- Technology
- Benefits
- Industry innovation
- AI Capability
- Demand Management
- Improved Decision making
- Case Study
- HealthConnect (Health Information Exchange)
Panel: Bridging the Gap: Advancing Digital Equity and Inclusion in Western Australia
4:20 PM - 4:50 PM (30 mins)
- Understanding digital accessibility and inclusivity within the regions in Western Australia – what is the demographic, ethnic, and socio-economic breakdown of Western Australia?
- What are the challenges and solutions to bridge the barriers in digital inclusivity for citizens in WA?
- What is the Government’s role in helping educate and equip its citizen with the digital tools?
- What does user-centred design on technologies to enhance digital inclusivity look like?



Panel: Implementing an Open Data Sharing Approach Within Government | The Risks, Rewards, and Tribulation
4:20 PM - 4:50 PM (30 mins)
- Can you share examples where open data sharing directly benefited a government initiative or public service?
- What are the main privacy concerns related to open data sharing and how can they be effectively mitigated?
- For governments that have already implemented open data sharing, what were some unforeseen challenges, and what advice would you offer Western Australia to avoid similar pitfalls?



Keynote: Understanding Peppol e-Invoicing
4:50 PM - 5:10 PM (20 mins)
- Introduction to the Peppol network and eInvoicing fundamentals
- Key benefits for government and business, including efficiency and cost savings
- Implementation challenges and best practice strategies
Panel: Transforming Government: Embracing ICT as a Service for the Future of Public Service Infrastructure
4:50 PM - 5:10 PM (20 mins)


- How can transitioning to ICT-as-a-Service improve operational efficiency and agility within Western Australian government agencies?
- How can agencies ensure a smooth and cost-effective migration to ICT-as-a-Service while maintaining continuity of essential public services?
- What governance and policy frameworks are needed to effectively oversee and regulate the consumption of ICT-as-a-Service across the government?
End of Trach Highlights & Insights
5:10 PM - 5:15 PM (5 mins)
End of Track Highlights & Insights
5:10 PM - 5:15 PM (5 mins)