This session explores how government agencies can leverage AI and data sharing partnerships to drive innovation and enhance operational efficiency. You will learn about successful collaboration models, best practices for data governance, and strategies to overcome common challenges in inter-agency data sharing initiatives.

• Frameworks and best practices for establishing effective AI and data sharing partnerships.
• Technical, organizational and cultural requirements that enable interoperable data systems.
• Technical, organizational and cultural requirements that enable interoperable data systems
• Unlocking the value of data partnerships and how to communicate it to stakeholders.

Too often, digital government services are designed around systems—rather than the people who rely on them. This session explores how to embed empathy, accessibility, and respect into every stage of digital service delivery. By centering lived experience, governments can build services that not only work better—but also restore trust, dignity, and equity in public systems.

• Incorporate human-centered design to better reflect the real-world needs of users
• Prioritize accessibility and equity from the start—not as afterthoughts
• Engage marginalized communities through participatory design and co-creation
• Bridge the digital divide by designing services that are inclusive, multilingual, and mobile-friendly
• Build trust and legitimacy by delivering public services with empathy, clarity, and dignity

As artificial intelligence and automation reshape the public sector landscape, government agencies must proactively prepare their employees for the evolving workplace. This session will explore strategies to equip your workforce with the skills, mindset, and adaptability needed to thrive in an AI-enabled environment.

• Cultivate a culture of continuous learning and adaptability to help employees embrace technological change and develop new skills.
• Implement comprehensive education and training programs focused on AI literacy, data analysis, and collaboration with automated systems.
• Balance technical skills development with nurturing uniquely human capabilities like creativity, critical thinking, and emotional intelligence.

In this cutting-edge session, we'll explore how government agencies can leverage technology and data to provide hyper-personalized experiences for citizens at scale. Learn how to transform your agency's digital interactions to meet rising expectations for tailored, efficient, and meaningful engagement.

• Collecting and analyzing citizen data to inform personalization efforts while maintaining privacy and security.
• How to use behavioral insights and user journey mapping to optimize digital interfaces and streamline citizen interactions.ons..
• How to use behavioral insights and user journey mapping to optimize digital interfaces and streamline citizen interactions
• Gain insights into measuring the impact of personalization initiatives on citizen satisfaction, engagement, and operational efficiency.

Government agencies face the dual challenge of driving modernization and innovation while working within what needs to be a strictly regulated, transparent and compliance driven environment. This session explores strategies for cultivating a culture of innovation and calculated risk-taking in your teams while adhering to the guardrails in place.

• How to encourage pushing boundaries, challenging assumptions and experimentation within the government context.
• Implementing methods of empowerment, incentives and recognition that democratizes innovation inside and outside of your walls.
• Fostering a “a fail fast, learn faster” mentality in a risk averse culture.
• How AI can foster innovation while also enhancing compliance.

Barry Lowry shares Ireland’s journey in building a truly digital government that puts people at the center. This keynote explores how Ireland is delivering seamless, secure, and personalized public services by leveraging emerging technologies, rethinking service design, and fostering a culture of digital inclusion. From MyGovID to cross-departmental service integration, discover actionable insights for improving customer experience at scale in the federal space.

• Building unified digital identities and platforms for citizens
• Designing services around life events, not departments
• Ensuring accessibility and trust in digital transformation

As AI adoption accelerates, the backbone of successful implementation is a modern, scalable, and secure data infrastructure. However, over 60% of federal agencies struggle with siloed and outdated systems that hinder effective AI deployment. Without a future-proof, interoperable architecture, agencies risk falling behind in innovation and mission impact.

Join this exclusive session led by industry experts from the private sector who are partnering with government to revolutionize data infrastructure. Gain practical insights into how organizations are transforming legacy environments into AI-ready ecosystems that enable seamless data sharing, robust security, and real-time analytics.

• What it truly means to build an AI-ready architecture tailored to the unique needs of public sector agencies
• Proven strategies to break down data silos and foster secure cross-agency interoperability
• Key frameworks for data governance and compliance
• Real-world case studies showcasing infrastructure modernization that powers machine learning and advanced analytics
• Why 70% of AI initiatives falter without a strong data foundation — and how to sidestep these pitfalls

In an era of digital-first expectations, government agencies must rethink how they connect with citizens. Explore how AI, automation, and omnichannel strategies are revolutionizing citizen engagement, making services more intuitive, efficient, and responsive.

• Harnessing AI for Smarter Service Delivery – Automating interactions to provide faster, more accurate, and scalable citizen support.
• Personalized Engagement at Scale – Leveraging data analytics to anticipate citizen needs and deliver proactive services.
• Omnichannel Experience: Meeting Citizens Where They Are – Seamlessly integrating digital, mobile, and in-person services for a frictionless experience.
• Rebuilding Trust Through Digital Transparency – Using open data, real-time updates, and interactive platforms to enhance public confidence.

Executive orders and federal AI and data mandates are making headlines—but real progress happens far from the spotlight, in the daily work of translating policy into practice. This session dives into how forward-leaning agencies are operationalizing these mandates to deliver measurable, mission-aligned results.

From governance to infrastructure, panelists will unpack the tools, frameworks, and cultural shifts needed to move beyond compliance and toward transformation.

• Interpret and implement recent AI and data directives, including OMB and EO guidance
• Align policy with mission execution through practical, scalable strategies
• Build cross-functional governance models to ensure ethical, accountable AI use
• Invest in data infrastructure and workforce readiness to support long-term success
• Track impact through KPIs that go beyond checkbox compliance

Despite $500M+ in FY2025 funding for customer experience across 35+ High-Impact Service Providers, many CX programs still rely on outdated metrics. This panel unpacks how agencies are shifting toward outcome-based experience measurement—focusing on equity, trust, and clarity rather than speed alone—to better align services with citizen needs and expectations.

• Measure what matters—focusing on equity, clarity, and emotional outcomes
• Design experiences that build long-term trust, not just short-term efficiency
• Use qualitative and behavioral insights alongside quantitative CX metrics
• Elevate underserved voices to shape more inclusive, responsive services
• Align performance goals with human impact, especially in high-stakes interactions