Continuous Improvement & Operational Excellence

Wednesday, 22 September 2021 | 11:00 AM – 01:00 PM AEST | Online

Enhancing Government Outcomes through Improved Agility, Digital Transformation and Operational Excellence Practices

Ineffective and inefficient government operations cost taxpayers billions of dollars every year and result in unmet citizen needs. While public sector operators have always felt the pressure to improve service delivery, without access to additional resources this pressure has increased ten-fold since the onset of the pandemic.

Continuous improvement, which drives waste reduction and efficiency, coupled with operational excellence can help forward-thinking departments work smarter; not harder, do more with less, and achieve better outcomes for citizens.

To help your department embed sustained operational excellence join us at the complimentary ‘Continuous Improvement and Operational Excellence’ virtual event which will bring together a panel of public sector operations and process transformation leaders who will share their insights for sustainable operational excellence outcomes.

Key Takeaways

A must-attend event for public sector organisations looking to:

Explore continuous improvement and OpEx ideologies and learn what these can deliver for your department
Discover the technologies and solutions streamlining workflows and delivering smarter ways of working
Learn how to embed strategies and drive long-term, sustainable operational excellence outcomes

Your Expert Speakers

Sanja Galic

Executive Director, Fines & Debt
Revenue NSW

Fiona Notley

Chief Operating Officer
Curtin University

Jacint L. Boucher

Director IT Client Service
Agriculture and Agri-Food Canada

Fabio Oliveira

Insights and Innovation Director
WorkSafe Victoria

Christy Milella

Director, Corporate & Operations
Victorian Agency for Health Information

Lisa Collett

Chief Operating Officer
Commonwealth Ombudsman

Rowan Dollar

Chief Innovation Officer,
Public Sector Consulting

Thomas Kohlenbach

Senior Product Specialist,

Lisa Peters

Product & Innovation Executive,
Accenture Enterprise Services for

Reema Dubey

Operations Executive,
Accenture Enterprise Services for

Agenda at a glance

  • 11:00 AM AEST

    PSN Welcome

  • 11:10 AM AEST

    Chair Opening: Understanding the Benefits and Opportunities of OpEx in Government

  • 11:20 AM AEST

    Government Keynote: Driving Change and Operational Excellence through Active Leadership

  • 11:35 AM AEST

    Government Case Study: Harnessing Emerging Technologies and Methodologies to Transform Operational Processes and Deliver Improved Citizen Experiences nd Optimise Processes

  • 11:50 AM AEST

    Partner Session: ERP – sweating and sustaining your investment

  • 12:05 PM AEST

    Government Case Study: Continuous Improvement: Achieving Timely and Tangible Results

  • 12:20 PM AEST

    Refreshment Break

  • 12:25 PM AEST

    Panel Discussion: Combining Technology, Process and People to Build a Framework for Long-term Operational Excellence

  • 1:00 PM AEST

    End of session


What’s included in your registration:

Virtual Presentations

Hear from public sector leaders about the latest trends and exploring how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear from solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content after the conference on the complimentary Public Sector Network social learning platform

Complimentary for public sector employees only *

Event Partners

Gold Partner

Silver Partner

Corporate and Shared Services Community Prospectus

Public Sector shared service transformation has been hyped as key to economic recovery following a tumultuous 2020. The Morrison Government’s 2020 Federal Budget allocated $35.6 million to arm the APS with better tools for shared enterprise resource planning through the GovERP System.

Innovative technologies are transforming not only how organisations work, but how they buy, sell and interact. Future facing Corporate Service functions need to understand the implications. To help public sector departments and agencies across Australia,  transform their shared service function, Public Sector Network has developed a monthly event series.

Showcase your solutions today!

Join Our Network of Public Sector Professionals

Public Sector Network is a social learning platform that exists to help government around the globe break down silos, collaborate, and work together for better outcomes for citizens.

Our growing community spans all tiers of government and public services, and allows members to network, benchmark and share best practice on a secure and members-only community.