VIC CX Innovation Showcase 2023

Prioritising Frictionless CX while Advancing Digital Transformation

Thursday, 30 March 2023 | 8 AM – 4 PM AEDT
CBD, Melbourne


inspiring speakers


Case studies


Round tables


Ministerial address

What’s In Store for 2023

Victorian agencies were thrown into a period of rapid digital transformation during covid, and it became more necessary than ever to implement new strategies to ensure the customer experience did not suffer as a result. 

How do we realign our CX model to the new, broader business goals? How can we connect with our customers in a way that meets their needs, while delivering a desired outcome for the organisation that is rapidly changing?

To answer these questions, join Public Sector Network for the VIC CX Innovation Showcase 2023. This exclusive, all-day, in-person immersive event gives CX professionals the chance to network and deep dive into how government organisations are working to improve the citizen experience, while advancing digital transformation. 

Key People You’ll Meet

Digital Transformation

Customer Analytics

Citizen Engagement

Contact Centres

Service Delivery

Customer Insights

Customer Experience

Marketing Communications

Benefits of Attending

Discover how to leverage customer insights to instigate, customer-focused real change

Learn strategies to align business units and empower agents to deliver a unified service and experience strategy to become truly customer-centric

Discuss methods to connect with customers in a more meaningful way through empathy and compassion

Understand how to assess the impact and ROI of CX transformation to improve future strategy

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

It was great to be at an in person event again. The speakers were all really engaging.

Department of Jobs, Precincts and Regions

Amazing opportunity for face-to-face networking!

Department Of Transport

Sneak Peek at Your State’s Speaker Panel

Nigel Cadywould,
Executive Director, Customer Engagement,

Melanie Smith,
Project Manager Digital Transformation,
County Court Victoria

tim Morris,
Sales Director, Government & Territories,

Mark Switkowski,
Executive Director,
Asset Communications and Strategy,
Department of Transport Victoria

Damian Keeghan,
Director, Deloitte Digital

Tim Renowden,
Manager, Enterprise Insights, Data and Reporting,
Solar Victoria

Steve Graham,
Director Platforms and Digital Innovation, Victorian Agency for Health Information,
Department of Health Victoria

Craig Barlow,
Director Innovation and Insights,
Worksafe Victoria

Melissa Boyd,
Senior Manager Customer Service,
Transport Accident Commission

public sector network man speakers image

Susan brown,
Partner, Deloitte Digital,

Discussing the Most Current Topics

#CX Transformation

#Omnichannel Experience

#Customer Journey

#Citizen Engagement



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform


Melbourne, CBD

Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.

Event Partners

9 Inspiring Speakers

Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery strategies that are pioneering the advancement of prioritising CX and advancing transformation in 2023 and beyond.

A Chance to Get Out of the Office

Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?

An Immersive Show Floor

The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.

The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!

– Melbourne Polytechnic

Interested In Learning More?

The Digital Government and CX Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights