inspiring speakers
Case studies
Round tables
Ministerial address
What’s In Store for 2023
Victorian agencies were thrown into a period of rapid digital transformation during covid, and it became more necessary than ever to implement new strategies to ensure the customer experience did not suffer as a result.
How do we realign our CX model to the new, broader business goals? How can we connect with our customers in a way that meets their needs, while delivering a desired outcome for the organisation that is rapidly changing?
To answer these questions, join Public Sector Network for the VIC CX Innovation Showcase 2023. This exclusive, all-day, in-person immersive event gives CX professionals the chance to network and deep dive into how government organisations are working to improve the citizen experience, while advancing digital transformation.
Key People You’ll Meet
Digital Transformation
Customer Analytics
Citizen Engagement
Contact Centres
Service Delivery
Customer Insights
Customer Experience
Marketing Communications
Benefits of Attending
Discover how to leverage customer insights to instigate, customer-focused real change
Learn strategies to align business units and empower agents to deliver a unified service and experience strategy to become truly customer-centric
Discuss methods to connect with customers in a more meaningful way through empathy and compassion
Understand how to assess the impact and ROI of CX transformation to improve future strategy
What Your Peers Had To Say
The speakers were amazing and shared a lot of useful information
Sustainability Victoria
It was great to be at an in person event again. The speakers were all really engaging.
Department of Jobs, Precincts and Regions
Amazing opportunity for face-to-face networking!
Department Of Transport
Sneak Peek at Your State’s Speaker Panel
Nigel Cadywould,
Executive Director, Customer Engagement,
Cenitex
Melanie Smith,
Project Manager Digital Transformation,
County Court Victoria
tim Morris,
Sales Director, Government & Territories,
OpenText
Mark Switkowski,
Executive Director,
Asset Communications and Strategy,
Department of Transport Victoria
Damian Keeghan,
Director, Deloitte Digital
Deloitte
Tim Renowden,
Manager, Enterprise Insights, Data and Reporting,
Solar Victoria
Steve Graham,
Director Platforms and Digital Innovation, Victorian Agency for Health Information,
Department of Health Victoria
Craig Barlow,
Director Innovation and Insights,
Worksafe Victoria
Melissa Boyd,
Senior Manager Customer Service,
Transport Accident Commission
Susan brown,
Partner, Deloitte Digital,
Deloitte
Discussing the Most Current Topics
#CX Transformation
#Omnichannel Experience
#Customer Journey
#Citizen Engagement
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
Location
Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.
Event Partners
9 Inspiring Speakers
Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery strategies that are pioneering the advancement of prioritising CX and advancing transformation in 2023 and beyond.
A Chance to Get Out of the Office
Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?
An Immersive Show Floor
The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.
The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!
– Melbourne Polytechnic
Interested In Learning More?
