Optimising Social Services with AI: Case Studies from Australia, France and UK
Wednesday, 11 September 2024 | 4:00 PM – 5:00 PM AEST
What’s In Store
Stay at the Forefront of AI in Social Services.
AI is revolutionising social service delivery, enhancing outcomes for vulnerable citizens. However, like all emerging technologies, it presents unique challenges. Pioneering government agencies are already navigating and leveraging AI’s potential successfully.
Join our upcoming webinar to discover how three government agencies from Australia, France, and the UK have identified evidence-based AI opportunities, scaled their initiatives, and tackled unforeseen obstacles.
Register for this exclusive, government-focused session to learn how real departments are delivering tangible benefits for both employees and citizens in this rapidly evolving field.
Key talking points include
Australia: AI to Improve Social Work Outcomes
• Revolutionising community services with AI
• Enhancing client and workforce experience through digital maturity • Importance of project prioritisation, ethical approach, and robust governance
France: AI Chat Bots for Citizen Access to Social Services
• Simplifying access to information available on social grants in Paris
• Building multilingual AI models to manage complex information • Empowering citizens with intuitive interfaces and intelligent algorithms
UK: AI to Reduce Admin Burden and Improve Child Welfare
• Summarising multiple daily reports to identify children at risk
• Creating action lists and dashboards that assist social workers to work more efficiently
• Preventing vulnerable children falling through the cracks and improving their outcomes
Speaker Panel
Lisa Keeling,
General Manager, Telecommunications Modernisation, Automation and Architecture,
Services Australia.
Dr Allison Clarke, Director,
External Data Partnerships and Capability Section,
Department of Health and Aged Care
Jessica Chamba
Global Social Services Leader
EY
Sonia Sharp
Social Services Leader
EY Australia
Georgina Gates
Social Services Partner
EY Australia
Susan Weerts
Social Services Senior Manager
EY UK
Benefits of Attending
Gain global insights from executive leaders across Australia, France, and the UK on successfully integrating AI to enhance social service delivery.
Discover effective strategies for scaling AI initiatives and overcoming challenges, including practical examples of evidence-based opportunity identification and robust governance.
Explore cutting-edge AI applications and administrative tools that streamline processes and enhance client experiences, with ideas you can adapt to your own context.
Discussing Current Topics
#AIinSocialServices
#DigitalTransformation
#EthicalAI
#GovTech
#CitizenCentricAI
#SmartGovernance
#PublicSectorInnovation
#GovernmentInnovation
