Improving Digital Accessibility
in the Public Sector

Create Inclusive Content That Everyone Can Use

Wednesday, 28 June and 5 July 2023 | 9:00 AM – 12:30 PM AEST | Online

Training Overview

Learn How to Create Inclusive Content That Everyone Can Use! 

Discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.0: perceivable, operable, understandable, and robust. Our training covers guidelines and success criteria for each principle and provides hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more. 

Our expert trainers will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.0 compliance, and implementing these practices in the workplace. 

Designed for content creators, developers, designers, and project managers, this training will equip you with the knowledge and skills needed to create compliant, inclusive content for all users, including those with disabilities. Don’t miss out on the opportunity to make your content accessible to everyone and create a more inclusive digital world! 

Who Should Attend

This course is designed for directors, managers, heads, specialists and officers, in charge of transforming all three levels of government including:

Web development, programming, content, design and project

Digital and marketing

Internal and external communications specialists

Learning Outcomes

Understand the importance of accessibility of web and online services 

Unpack WCAG 2.0 principles and compliance

Think creatively about content design for accessibility

Increase engagement, satisfaction, and participation for all user

Meet Your Facilitator

Padma Gillen

Padma Gillen is the author of ‘Lead with Content’, and CEO of Llibertat, a content-led digital agency that puts users first. He uses his expertise in content strategy and agile to help organisations in the UK, US, Europe and Australia get clear on what they’re trying to achieve, build a roadmap to get there and then deliver the change their users are looking for. 

Led by Padma, Llibertat provided the team that helped the University of Southampton design, plan and deliver their multimillion pound digital transformation programme, OneWeb. in 2019 Llibertat and the University of Southampton won the ContentEd award for Excellence in Content Strategy. In 2021 they helped the university win 3 out of 6 ContentEd awards – for user focus, collaboration and again for excellence in content strategy.

Previously, Padma was Head of Content Design at the Government Digital Service (GDS), where he had overall responsibility for the quality of content on GOV.UK, the award-winning website of the UK Government.

Over the past 10 years he has trained many teams and individuals in content design. 

Key Sessions

Day 1: Module 1Day 1: Module 2Day 2: Module 3Day 2: Module 4

WCAG 2.0 and Accessibility

  • Understanding Web Content Accessibility Guidelines 2.0 (WCAG 2.0)
    • An introduction to WCAG 2.0 and what it means for greater usability
    • The difference between General User Experience and Accessibility
    • Key Terms and Definitions
  • The Importance of Accessibility in Government Agency Websites
    • Improving participation to help everyone
    • Discussing the barriers to WCAG2.0 compliance
    • Ensuring web content is Perceivable, Operable, Understandable and Robust

Uncovering your users’ needs

  • Building an understanding of Disability and the Challenges
    • Understanding your users’ disabilities including visual, auditory, physical and mobility, speech, cognitive, language, learning, neurological
    • Uncovering the specific accessibility challenges
    • How WCAG 2.0 and enable you to empower your users
  • Who are your Users
    • User insights and analytics
    • Evaluating user research
    • Identifying your different user groups
    • Uncovering their needs and preferences

Content design: principles and practices

  • Principles and Practices of Content Design
    • Mapping the user journey
    • Creating user personas
    • Testing and refining content to improve usability and user experience

Content design and accessibility

  • Designing for Inclusivity
    • Creating accessible content for neurodivergent users
    • Designing for temporary and contextual disabilities
    • Case studies and research
  • Embedding Assistive Technologies
    • Exploring assistive technologies and accommodations
    • How do they enable accessibility
    • Testing to ensure digital content is compatible and functional


Final Price


per person + GST

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

Interested In Learning More?

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