The Federal Operational Excellence Showcase 2023

Streamlining Processes and Accelerating Automation

Wednesday, 24 May 2023 | 8:00 AM – 4:00 PM AEST
QT Canberra, 1 London Cct, Canberra ACT


inspiring speakers


Case studies


Round tables

What’s In Store for 2023

The Federal Operational Excellence Showcase will see public sector leaders converge to decipher and navigate the next frontier of emerging operational opportunities.

We’ll be exploring break-through strategies underpinning public service transformation, how to work toward delivering the next phase of citizen services and sense-checking the latest tools, tech, and requirements to enhance efficiency, speed and reduce cost.

This Showcase is designed to foster collaboration and is a connective opportunity to share insights, perspectives, experiences and explore opportunities amongst industry peers within the Australian Public Service.

Key People You’ll Meet



Corporate Services



Supply Chain

Process Improvement

Service Delivery

Benefits of Attending

Identifying the right fit
technology and automation for the most ROI and
successfully integrating it within existing operations

Reengineering process to reduce cost, waste and boost efficiency to deliver a more accurate,
speedy citizen service

Creating more fluid and coherent
communication between the back and front office, and
across all departments within the organisation

Empowering your
people and effectively communicating change to ensure
successful integration of initiatives

What Your Peers Had To Say

Content, location, and session facilitation were
excellent. Interesting listening to the subject matter from expert speakers.

Australian Taxation Office

The presentations are very relevant to my work, I have learned a lot!

Department of Education

Must attend for new insights & events in industry.

Telco Authority

Sneak Peek at Your Speaker Panel

Stewart Munro,
Assistant Secretary, Corporate and Financial Services,
Department of Health and Aged Care

Lisa Rauter,
Australian Digital Health Agency

Thomas Ryan,
First Assistant Commissioner, Organisation Transformation,
Australian Electoral Commission

Annie Ryan,
Australian Financial Security Authority

Adrian Breen,
First Assistant Secretary,
Attorney-General’s Department

Ty Emerson,
Australian Skills Quality Authority

Peter Dunlop,
Australian Securities and Investments Commission

Paul Wood,
Australian Federal Police

Discussing the Most Current Topics

#Operational Excellence

#Business Improvement


#Improving Workflow

#Operational Advancement

Process Innovation

#OPEX Culture & Curation

#Leveraging Technology



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform


Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.

Event Partners






Private Lunch



Boost your presence

The 2023 Federal Operational Excellence Showcase gives you direct access to every senior stakeholder looking to advance their customer experience strategy. presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.

26 + Inspiring Speakers

Hear from and network with the industry’s most senior federal government decision makers in data, digital, ICT, and people strategies that are pioneering the advancement of the Australian innovation agenda 2023 and beyond.

A Chance to Get Out of the Office

Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?

An Immersive Show Floor

The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.

Great opportunity to improve brand awareness. Some really good content and quite diverse giving a fresh perspective on process transformation.

– Mainline Solutions

Interested In Learning More?

The Corporate and Shared Services Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights