Driving growth and delivering
improved outcomes for NSW
Last year’s digital.nsw Virtual Showcase 2020 showcased how Beyond Digital enabled the NSW public service to deliver agile and responsive services throughout the pandemic. Indeed, the ongoing health crisis has sustained NSW government’s focus on Digital – not only to support COVID-response across health and essential services, but also enable economic recovery by driving growth and delivering improved outcomes for NSW.
This year, the digital.nsw Showcase will be in a unique hybrid format to showcase how the NSW Government continues to move ‘beyond digital’ to improve CX and services for the people of NSW. It will also mark the debut of the Beyond Digital 2.0 strategy, which provides a framework by which the NSW public service can continue to continues to collaborate, ideate and innovate throughout everchanging conditions.
The event will centre on 4 key themes, including:
“
We can all do our things in siloes and in many ways we can do good things in a silo. But to do great things, to do legacy pieces that truly put the citizen at the heart of everything we do, it requires a whole of government collaboration. When you land a project like that, you know you’ve climbed Everest rather than just your local mountain.
The Hon. Victor Dominello, MP for Customer Service, NSW Government
Curated Schedules
The NSW government are world leaders in citizen-centric digital transformation, boasting an array of programs that support their whole-of-government customer service strategy.
By showcasing new and upcoming initiatives across portfolios, Digital.NSW’s Plenary sessions will explore how digital innovation is shaping the future of NSW government.
Hon Victor Dominello MP
NSW Department of Customer Service
Greg Wells
NSW Department of Customer Service
Michelle Price
AustCyber
Daniel Hunter
Business NSWService
Mark Lenzner
NSW Department of Customer Service
Emma Hogan
NSW Department of Customer Service
Amy Brown
Investment NSW
Rachel Maiden
NSW Department of Customer Service
Kathrina Lo
NSW Public Service Commissionnt of Customer Service
Mark Howard
NSW Department of Customer Service
Greg Alchin
Service NSW
Marc Airo-Farulla
Entrust
Dr Kate Harringtonerian
NSW Department of Customer Service
Katarina Ruszczyk
Beam Ideation
Chris Fechner
Digital Transformation Agency (DTA)
Barry Dietrich
Salesforce
Gisele Kapterian
Salesforce
Ben Davis
Teradata
Simon Xistouris
AC3
Silvia Pfeiffer
Coviu
Ashley Neale
Vocus
Digital reform plays a critical role in improved service delivery across NSW government.
Emerging technologies and digitalised processes have made it easier for citizens to engage with
government, improving access and inclusion. By driving further front and back-end digital transformation, the Digital stream will showcase how government can continue leveraging emerging technologies to create world-leading, citizen-centric services.
Amanda Ianna
NSW Registry of Births, Deaths & Marriages
Lewis Clarke
Transport for NSW
Kylie De Courteney
NSW Telco Authority
Geetu Sandhu
MuleSoft
Rahul Dutta
Service NSW
Helen Palmer
Investment NSW
John Mackenney
Adobe
Peter Meralas
New Relic
Nick Rodwell
NSW Department of Customer Service
Carmen Michael
NSW Department of Education
Anis Rehman
TAFE NSW
Data must be utilised to inform decision making and deliver better outcomes to communities.
Furthermore, the safe and secure sharing of information encourages collaboration between agencies,
supporting better customer service, policy development, responsiveness and innovation. By focusing
on privacy, accountability and transparency, the Data stream will explore how government can share
information to improve service design and delivery.
Scott Johnston
Revenue NSW
Simon Herbert
NSW Department of Customer Service
Rose Webb
NSW Department of Customer Service
Adam Oaten
Splunk
Renault Phong
Department of Regional NSW
Kate Carruthers
University of New South Wales
Sharon Smith
NSW Health
Theresa Anderson
Connecting Stones Consulting and University of Illinois at Urbana-Champaign
Minh Nguyen
Snowflake
Jolyon Keegan
SAP
Innovation in ICT infrastructure is helping to optimise business functions across NSW government.
Emerging technologies can enable the redesign of ineffective processes and drive increased productivity across corporate operations. Join the ICT Infrastructure stream to explore how advancements across cloud, cybersecurity, digital identity and IT are optimising business processes across NSW government.
Simon Geraghty
NSW Department of Customer Service
Tony Chapman
NSW Department of Customer Service
Glenn Lewis
NSW Department of Customer Service
Sandie Matthews
NSW Department of Education
Richard Taggart
Sydney Local Health District (SLHD), NSW Health
Suneetha Bodduluri
Service NSW
Rochelle Thorne
Public Sector Network
Chris Ellis
Nintex
Jim Duffy
Legal Aid NSW
Smart Places create a better quality of life for citizens by using technology and information to open up economic, social and cultural opportunities.
By embedding technology in places, government can empower citizens to improve the productivity,
liveability and resilience of their communities. The Smart Places stream will explore how a range of agencies are using place-based technologies to build the future cities of NSW.design and delivery.
David Chandler OAM
Office of the NSW Building Commissioner
Brett Newman
City of Parramatta
Shona Porter
Cumberland City Council
Simon Hunter
NSW Department of Planning, Industry and Environment
Kerrie Burgess
NSW Department of Customer Service
Yin Man
Office of the NSW Building Commissioner
Katherine Larish
Public Sector Network
Pat Devlin
Aruba, a Hewlett Packard Enterprise company
View the agenda for the full speaker lineup, sessions and event timeline
Event Location
2021 Partners
Your Team
For sponsorship, speaker, government or registration enquiries contact our team. Click on their image for contact details.
Leeann Aldana
Speaker Enquiries
Melanie Curren
Government Enquiries
Kai Guderjahn
Sponsorship Enquiries
Louis Tan
Registration Enquiries
Rhea Kamath
Media Enquiries
Jess Swinnerton
Expo Enquiries
Relive the Big Moments from 2020
Past Partner
