
Driving growth and delivering
improved outcomes for NSW
Last year’s digital.nsw Virtual Showcase 2020 showcased how Beyond Digital enabled the NSW public service to deliver agile and responsive services throughout the pandemic. Indeed, the ongoing health crisis has sustained NSW government’s focus on Digital – not only to support COVID-response across health and essential services, but also enable economic recovery by driving growth and delivering improved outcomes for NSW.
This year, the digital.nsw Showcase will be in a unique hybrid format to showcase how the NSW Government continues to move ‘beyond digital’ to improve CX and services for the people of NSW. It will also mark the debut of the Beyond Digital 2.0 strategy, which provides a framework by which the NSW public service can continue to continues to collaborate, ideate and innovate throughout everchanging conditions.
The event will centre on 4 key themes, including:

“
We can all do our things in siloes and in many ways we can do good things in a silo. But to do great things, to do legacy pieces that truly put the citizen at the heart of everything we do, it requires a whole of government collaboration. When you land a project like that, you know you’ve climbed Everest rather than just your local mountain.
The Hon. Victor Dominello, MP for Customer Service, NSW Government
Curated Schedules
The NSW government are world leaders in citizen-centric digital transformation, boasting an array of programs that support their whole-of-government customer service strategy.
By showcasing new and upcoming initiatives across portfolios, Digital.NSW’s Plenary sessions will explore how digital innovation is shaping the future of NSW government.

Hon Victor Dominello MP
NSW Department of Customer Service

Greg Wells
NSW Department of Customer Service

Michelle Price
AustCyber

Daniel Hunter
Business NSWService

Mark Lenzner
NSW Department of Customer Service

Emma Hogan
NSW Department of Customer Service

Amy Brown
Investment NSW

Rachel Maiden
NSW Department of Customer Service

Kathrina Lo
NSW Public Service Commissionnt of Customer Service

Mark Howard
NSW Department of Customer Service

Greg Alchin
Service NSW

Marc Airo-Farulla
Entrust

Dr Kate Harringtonerian
NSW Department of Customer Service

Katarina Ruszczyk
Beam Ideation

Chris Fechner
Digital Transformation Agency (DTA)

Barry Dietrich
Salesforce

Gisele Kapterian
Salesforce

Ben Davis
Teradata

Simon Xistouris
AC3

Silvia Pfeiffer
Coviu

Ashley Neale
Vocus
Digital reform plays a critical role in improved service delivery across NSW government.
Emerging technologies and digitalised processes have made it easier for citizens to engage with
government, improving access and inclusion. By driving further front and back-end digital transformation, the Digital stream will showcase how government can continue leveraging emerging technologies to create world-leading, citizen-centric services.

Amanda Ianna
NSW Registry of Births, Deaths & Marriages

Lewis Clarke
Transport for NSW

Kylie De Courteney
NSW Telco Authority

Geetu Sandhu
MuleSoft

Rahul Dutta
Service NSW

Helen Palmer
Investment NSW

John Mackenney
Adobe

Peter Meralas
New Relic

Nick Rodwell
NSW Department of Customer Service

Carmen Michael
NSW Department of Education

Anis Rehman
TAFE NSW
Data must be utilised to inform decision making and deliver better outcomes to communities.
Furthermore, the safe and secure sharing of information encourages collaboration between agencies,
supporting better customer service, policy development, responsiveness and innovation. By focusing
on privacy, accountability and transparency, the Data stream will explore how government can share
information to improve service design and delivery.

Scott Johnston
Revenue NSW

Simon Herbert
NSW Department of Customer Service

Rose Webb
NSW Department of Customer Service

Adam Oaten
Splunk

Renault Phong
Department of Regional NSW

Kate Carruthers
University of New South Wales

Sharon Smith
NSW Health

Theresa Anderson
Connecting Stones Consulting and University of Illinois at Urbana-Champaign

Minh Nguyen
Snowflake

Jolyon Keegan
SAP
Innovation in ICT infrastructure is helping to optimise business functions across NSW government.
Emerging technologies can enable the redesign of ineffective processes and drive increased productivity across corporate operations. Join the ICT Infrastructure stream to explore how advancements across cloud, cybersecurity, digital identity and IT are optimising business processes across NSW government.

Simon Geraghty
NSW Department of Customer Service

Tony Chapman
NSW Department of Customer Service

Glenn Lewis
NSW Department of Customer Service

Sandie Matthews
NSW Department of Education

Richard Taggart
Sydney Local Health District (SLHD), NSW Health

Suneetha Bodduluri
Service NSW

Rochelle Thorne
Public Sector Network

Chris Ellis
Nintex

Jim Duffy
Legal Aid NSW
Smart Places create a better quality of life for citizens by using technology and information to open up economic, social and cultural opportunities.
By embedding technology in places, government can empower citizens to improve the productivity,
liveability and resilience of their communities. The Smart Places stream will explore how a range of agencies are using place-based technologies to build the future cities of NSW.design and delivery.

David Chandler OAM
Office of the NSW Building Commissioner

Brett Newman
City of Parramatta

Shona Porter
Cumberland City Council

Simon Hunter
NSW Department of Planning, Industry and Environment

Kerrie Burgess
NSW Department of Customer Service

Yin Man
Office of the NSW Building Commissioner

Katherine Larish
Public Sector Network

Pat Devlin
Aruba, a Hewlett Packard Enterprise company
View the agenda for the full speaker lineup, sessions and event timeline
Event Location
2021 Partners
























Your Team
For sponsorship, speaker, government or registration enquiries contact our team. Click on their image for contact details.

Leeann Aldana
Speaker Enquiries

Melanie Curren
Government Enquiries

Kai Guderjahn
Sponsorship Enquiries

Louis Tan
Registration Enquiries

Rhea Kamath
Media Enquiries

Jess Swinnerton
Expo Enquiries
Past Partner

