registrations IN 2022
inspiring speakers
engaging partners
CASE STUDIES
What’s In Store for 2023
Over the past two years we have witnessed an incredible shift in the operating behaviours of the public service as we grappled with formulating necessary stop gap responses to CX challenges. Now we can take stock of the consequences for CX and reflect on ways to ensure that services meet customer expectations.
The CX Innovation Roadshow 2023 will delve into how government departments can prioritise frictionless CX while advancing digital transformation in Australia and New Zealand.
Key People You’ll Meet
Digital Transformation
Customer Analytics
Citizen Engagement
Contact Centres
Service Delivery
Customer Insights
Customer Experience
Marketing Communications
Benefits of Attending
Discuss how to define ownership of CX in your organisation
Discover how to ensure a cohesive, optimised and frictionless customer experience that is data-driven and personalised across all touch points
Find out how to connect with customers in a more meaningful way through empathy and compassion
Understand how to assess the impact and ROI of CX transformation to improve future strategy
What Your Peers Had To Say
The speakers were amazing and shared a lot of useful information
Sustainability Victoria
A great opportunity to network and pick up new ideas and get inspired
Australian Financial Security Authority
I enjoyed the quality of the speakers and learning from their ideas
Australia Nuclear Science and Technology Organisation
Sneak Peek at Your State’s Speaker Panel
Mike Hill,
Chief Digital Information Officer,
UK Cabinet Office
Ruth Owen,
Deputy Secretary, Chief Operating Officer,
NSW Department of Education
Mel Faeghy,
Director Personalised Services,
Service NSW
Belgin Tran,
Executive Director Customer Experience Unit,
NSW Department of Customer Service
Ben Xu,
Director Digital Accelerator NSW,
NSW Department of Customer Service
Simon Cooper,
Partner, Public Sector & Customer Strategy,
Deloitte
Katherine McDermott,
Executive Director Digital Services, Service NSW
Lisa Walton,
Director
Deloitte Digital, Deloitte
Tim Morris,
Sales Director – Government & Territories
Opentext
Kevin Oliver,
Senior Account Executive – Government & Territories (NSW)
Opentext
Nicolle Oakford,
Account Executive
Contentsquare
Jonas Peterson,
Chief Digital Officer,
Office of Digital Government WA
Henrietta Farrell,
Chief Customer Officer,
Department of Finance
Robyn Parker,
Director Customer Information Services Delivery Division,
Department of Mines, Industry Regulation and Safety WA
Sheila Pringle,
Partner, Ops Digital Transformation,
Deloitte
Michael Scott,
Partner, Deloitte Digital,
Deloitte
Clint Browning,
Executive Manager, State-wide Services,
Department of Communities
Luke Horan,
Senior Solutions Consultant, Digital Experience
Opentext
Damien Sackville,
Senior Account Executive
Opentext
Monita Lal,
National Manager Digital Programs,
Services Australia
Holger Kaufmann,
Acting Chief Digital Officer, Digital Health
Thomas Ryan,
First Assistant Commissioner,
Australian Electoral Commission
Lisa Collett,
Chief Operating Officer,
Commonwealth Ombudsman
Josh Burns,
Program Manager,
IP Australia
Al Croston
Partner, Deloitte Digital,
Deloitte
Lisa Jansen,
Digital Service Performance Branch Manager,
Digital Transformation Agency
Millie Clary,
Director Deloitte Digital,
Deloitte
Paul Ricketts,
Digital Experience Director,
HCL Software ANZ
Gail Bennett,
Public Sector Regional Director,
HCLSoftware ANZ
Dr Jean Sandall,
Director Customer Research and Insights,
Department of Transport and Main Roads Queensland
Kate Retzki
Manager, Stakeholder Engagement and Get Ready Queensland
Queensland Reconstruction Authority
Kirsty Robinson,
Director of Customer Experience,
Tafe QLD
Wade Milne,
Director Digital and Creative,
Department of Resources QLD
Jelena Nikolic,
Director Digital Solutions,
Residential Tenancies Authority QLD
Michael Millard,
Partner, Deloitte Digital,
Deloitte
Dr Tafline Ramos
Practice Director – Quality Engineering & Assurance
Planit Testing
Edward Braddock
Chief Customer Officer
Squiz
Toby Knight
Solutions Architect
New Relic
Prashant Bakshi,
Chief Customer Officer,
New Zealand Qualifications Authority
Milica Zivanovic,
Deputy Chief Digital Officer,
Public Service Commission
Scott Higham-Lee,
Group Lead Digital Enablement,
Callaghan Innovation
Angus Deacon,
Design Lead Digital Transformation Program,
Worksafe
Koula Kutu,
Director Communications, Media and Marketing,
Ministry of Pacific Peoples
Scott King,
Industry Strategist, Digital Strategy Group,
Adobe
Heather Wong, Senior Account Executive – NEw Zealand
OpenText
Conrad Henson, Senior Product Marketing – Digital Experience
OpenText
Evelyn Johnston,
Head of Public Sector, DX New Zealand
Adobe
Suhit Anantula,
Director of Policy and System Reform,
Department of Premier and Cabinet SA
Dr Sharma Shikah,
Director of Business Improvement Technology, Chief Digital Officer, Chief Information Officer,
Department of Human Services SA
Alexandra Pfieffer,
Manager Online Communications,
Department of Education SA
Carlene Calvert,
Director Digital Programs,
Department of Premier and Cabinet
Cecilia Hill,
Partner, Deloitte Digital,
Deloitte
Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to Victoria.
The VIC CX Innovation Showcase 2023 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise frictionless CX while advancing digital transformation.
Check the full program here.
Discussing the Most Current Topics
#CX Transformation
#Omnichannel Experience
#Customer Journey
#Citizen Engagement
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
Host Partner
Event Partners
The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!
– Melbourne Polytechnic
Interested In Learning More?
