CX Innovation Roadshow 2023

Prioritising Frictionless CX while Advancing Digital Transformation

NSW: 14 March | WA: 15 March | ACT: 21 March
QLD: 22 March |
NZ: 28 March | SA: 29 March


registrations IN 2022


inspiring speakers


engaging partners



What’s In Store for 2023

Over the past two years we have witnessed an incredible shift in the operating behaviours of the public service as we grappled with formulating necessary stop gap responses to CX challenges. Now we can take stock of the consequences for CX and reflect on ways to ensure that services meet customer expectations.

The CX Innovation Roadshow 2023 will delve into how government departments can prioritise frictionless CX while advancing digital transformation in Australia and New Zealand.

Key People You’ll Meet

Digital Transformation

Customer Analytics

Citizen Engagement

Contact Centres

Service Delivery

Customer Insights

Customer Experience

Marketing Communications

Benefits of Attending

Discuss how to define ownership of CX in your organisation

Discover how to ensure a cohesive, optimised and frictionless customer experience that is data-driven and personalised across all touch points

Find out how to connect with customers in a more meaningful way through empathy and compassion

Understand how to assess the impact and ROI of CX transformation to improve future strategy

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

A great opportunity to network and pick up new ideas and get inspired

Australian Financial Security Authority

I enjoyed the quality of the speakers and learning from their ideas

Australia Nuclear Science and Technology Organisation

Sneak Peek at Your State’s Speaker Panel

Mike Hill,
Chief Digital Information Officer,
UK Cabinet Office

Ruth Owen,
Deputy Secretary, Chief Operating Officer,
NSW Department of Education

Dr Christina Igasto,
Chief Digital Health Officer and CIO,
Western Sydney Local Health District

Belgin Tran,
Executive Director Customer Experience Unit,
NSW Department of Customer Service

Ben Xu,
Director Digital Accelerator NSW,
NSW Department of Customer Service

Ozlem Eskiciouglu,
Group Product Director,
Services NSW

Jonas Peterson,
Chief Digital Officer,
Office of Digital Government WA

Henrietta Farrell,
Chief Customer Officer,
Department of Finance

Isabeau Korpel,
Executive Director of People and Culture,
Department of Transport WA

Jason Cowie,
Chief Information Officer,
Curtin University

Robyn Parker,
Director Customer Information Services Delivery Division,
Department of Mines, Industry Regulation and Safety WA

Monita Lal,
National Manager Digital Programs,
Services Australia

Holger Kaufmann,
Acting Chief Digital Officer, Digital Health

Thomas Ryan,
First Assistant Commissioner,
Australian Electoral Commission

Lisa Collett,
Chief Operating Officer,
Commonwealth Ombudsman

Josh Burns,
Program Manager,
IP Australia

Samantha Watson,
Chief Customer Experience Officer,
Residential Tenants Authority Queensland

Dr Jean Sandall,
Director Customer Research and Insights,
Department of Transport and Main Roads Queensland

Jelena Nikolic,
Director Digital Solutions,
Residential Tenancies Authority QLD

Kirsty Robinson,
Director of Customer Experience,
Tafe QLD

Wade Milne,
Director Digital and Creative,
Department of Resources QLD

Prashant Bakshi,
Chief Customer Officer,
New Zealand Qualifications Authority

Milica Zivanovic,
Deputy Chief Digital Officer,
Public Service Commission

Stephen Clarke,
Digital Research Director, Department of Internal Affairs NZ

Angus Deacon,
Design Lead Digital Transformation Program,

Scott Higham-Lee,
Group Lead Digital Enablement,
Callaghan Innovation

Koula Kutu,
Director Communications, Media and Marketing,
Ministry of Pacific Peoples

Suhit Anantula,
Director of Policy and System Reform,
Department of Premier and Cabinet SA

Dr Sharma Shikah,
Director of Business Improvement Technology, Chief Digital Officer, Chief Information Officer,
Department of Human Services SA

Karen Raffen,
Director Brand Management and Engagement,
Super SA

June Lim,
Manager Digital Channels,
Department of Infrastructure and Transport SA

Alexandra Pfieffer,
Manager Online Communications,
Department of Education SA

Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to Victoria.

The VIC CX Innovation Showcase 2023 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise frictionless CX while advancing digital transformation.

Check the full program here.

Discussing the Most Current Topics

#CX Transformation

#Omnichannel Experience

#Customer Journey

#Citizen Engagement



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Event Partners

The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!

– Melbourne Polytechnic

Interested In Learning More?

The Digital Government and CX Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

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