Operational Excellence Roadshow 2023

Operational Excellence Roadshow 2023

May 17 – June 1, 2023
Toronto | Ottawa | Halifax | Edmonton | Victoria

Event Overview

Streamlining Process and Accelerating Automation

The Operational Excellence Roadshow will see Canada’s public sector
leaders across five key locations converge to decipher and navigate the
next frontier of emerging operational opportunities.

We’ll be exploring break-through strategies within public service
transformation, and how to work toward delivering the next phase
of citizen services. Attendees will receive leading advice on the
deployment of tried and tested technology and the evaluation of digital
solutions which have enhanced efficiency, speed and reduced cost.

Panels of experts and roundtable discussions will provide shared
insights on implementing an Opex culture, future risks to efficiency
plans and the most successful solutions in removing ineffective silos
and streamlining processes. This Roadshow is designed to foster
collaboration and is a connective opportunity to share perspectives,
experiences and explore opportunities amongst industry peers within
your Province.

Join us in 2023 to unlock the next realm of operational advancement
and how to provide faster and more accurate services to citizens.

Operational Excellence Roadshow

Benefits of Attending

Identifying the right fit technology and automation for the most ROI and successfully integrating it within existing operations

Reengineering process to reduce cost, waste and boost efficiency to deliver a more accurate, speedy citizen service

Creating more fluid and coherent communication between the back and front office, and across all departments within the organisation

Empowering your people and effectively communicating change to ensure successful integration of initiatives

Your Inspiring Speakers

Toronto – May 17Ottawa – May 24Halifax – May 26Edmonton – May 30Victoria – June 1
Noah Morris, Assistant Deputy Minister, Enterprise Financial Services Division, Ministry of Public and Business Service Delivery, Government of Ontario

Noah Morris
Assistant Deputy Minister, Enterprise Financial Services Division
Ministry of Public and Business Service Delivery, Government of Ontario

Angela Copeland, Chief Information Officer & Assistant Deputy Minister, Health Services I&IT Cluster, Ministry of Health & Ministry of Long-Term Care, Ontario Government

Angela Copeland
Chief Information Officer & Assistant Deputy Minister, Health Services I&IT Cluster
Ministry of Health & Ministry of Long-Term Care, Ontario Government

David Phillips, Chief Operating Officer, Alcohol and Gaming Commission of Ontario, Government of Ontario

David Phillips
Chief Operating Officer
Alcohol and Gaming Commission of Ontario, Government of Ontario

Renee Laforet, Interim Chief Technology Officer, City of Toronto

Renee Laforet
Interim Chief Technology Officer
City of Toronto

Rudy Lo, Director, Transfer Payment Ontario Branch, Enterprise Financial Services Division, Ministry of Public and Business Service Delivery, Government of Ontario

Rudy Lo
Director, Transfer Payment Ontario Branch, Enterprise Financial Services Division
Ministry of Public and Business Service Delivery, Government of Ontario

CATHERINE LUELO Deputy Minister, Treasury Board of Canada Secretariat & Chief Information Officer, Government of Canada

Catherine Luelo
Deputy Minister, Treasury Board of Canada Secretariat & Chief Information Officer, Government of Canada

Scott Jones Executive Vice President Shared Services Canada 

Scott Jones
Executive Vice-President, Shared Services Canada and Associate Deputy Minister
Public Services and Procurement Canada

ALENA THOUIN Chief Operating Officer Ontario Financing Authority

Alena Thouin
Chief Operating Officer
Ontario Financing Authority

TODD CAIN Chief Information and Innovation Officer Canadian Food Inspection Agency

Todd Cain
Chief Information and Innovation Officer
Canadian Food Inspection Agency

Guillaume Lafrance Deputy Director General, Data, Analytics and Information Management National Defence

Guillaume Lafrance
Deputy Director General, Data, Analytics and Information Management
National Defence

Shaifa Kanji Assistant Deputy Minister & Chief Digital Officer Innovation, Science and Economic Development Canada

Shaifa Kanji
Assistant Deputy Minister & Chief Digital Officer
Innovation, Science and Economic Development Canada

Carolyn Montague President Canadian Institute for Procurement and Materiel Management

Carolyn Montague
President
Canadian Institute for Procurement and Materiel Management

Tricia Goulbourne Senior Director, Enterprise Risk Management Employment and Social Development Canada, Government of Canada

Tricia Goulbourne
Senior Director, Enterprise Risk Management
Employment and Social Development Canada, Government of Canada

Sylvain Souligny Director General, Departmental Planning and Management Practices Indigenous Services Canada

Sylvain Souligny
Director General, Departmental Planning and Management Practices
Indigenous Services Canada

Wendy Saschenbrecker-Tang
Director, External Fraud Risk Management Division
Canada Revenue Agency

public sector network man speakers image

Lee Burry
Assistant Deputy Minister, Corporate Services
Department of Health, Government of New Brunswick

Geoffrey Gatien
Associate Deputy Minister
Finance and Treasury Board and Controller, Government of Nova Scotia

public sector network woman speakers image

Valerie Kelly
Director of Digital Transformation
Government of New Brunswick

STEPHANIE CARTER Executive Director – Project and Advisory Services Finance and Treasury Board, Government of New Brunswick

Stephanie Carter
Executive Director – Project and Advisory Services
Finance and Treasury Board, Government of New Brunswick

SERENA MCARTHUR Director of Enterprise Change Management and Client Experience Government of New Brunswick

Serena McArthur
Director of Enterprise Change Management and Client Experience
Government of New Brunswick

Ryan Hum
Chief Data and Information Officer, and VP
Canada Energy Regulator

Alex MacLennan, Assistant Deputy Minister and Chief Technology Officer, Enterprise Services, Office of the Chief Information Officer, Ministry of Citizens' Services

Alex MacLennan
Chief Technology Officer and Assistant Deputy Minister, Enterprise Services Office of the Chief Information Officer
Citizens’ Services, Government of British Columbia

SHEILA ROBINSON Assistant Deputy Minister of Service BC Government of British Columbia

Sheila Robinson
Assistant Deputy Minister
Service BC, Government of British Columbia

Mark Milotay, Chief Information Officer, Office of the British Columbia Human Rights Commissioner

Mark Milotay
Chief Information Officer
Office of the British Columbia Human Rights Commissioner

Sid Tobias
Director of Digital
Services, Environmental
Assessment Office,
Environment and
Climate Change
Strategy, Government
of British Columbia &
Mayor of View Royal

public sector network woman speakers image

Jill Adams
Director, Digital Strategy & Service Transformation
BC Public Service, Government of British Columbia


Key Sessions

Government KeynoteGovernment KeynoteGovernment KeynoteConcurrent RoundtablesPanel DiscussionOttawa Afternoon Government KeynoteOttawa Afternoon Panel Discussion

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

  • Evaluation of the tools, technology and strategies to accelerate operational advancement
  • Successful proven approaches to delivering accuracy and speed of service to citizens
  • The role of corporate services and insights into breaking silos through back and front office synchronization
  • Community connectivity and choosing the right channels of communication in delivering efficient services

Tapping into Technology Solutions to Automate and Streamline: Analysis of Integration and Roll-Out

  • Expert overview on delivering accelerated technology roll-outs and shared lessons on overcoming challenges
  • Assessing the business case when delivering innovation and showing value for money
  • Problem solving old infrastructure and legacy system integration in preparation for new technology roll-out
  • Tried and tested implementation case studies of AI and Robotics in speeding up processes

Cutting-Edge Process Innovation: Designing Operational Efficient Processes to Benefit Your Organisation and Citizens

  • Application of bottleneck breaking and cost saving processes as proven ways to become more agile and efficient
  • Evaluating current processes internally and with citizens to decide the desired outcomes of your operational efficiency project
  • Successfully integrating risk assessment into the procurement procedure
  • Methods of reviewing and analysing the delivery of a new efficient process

Roundtable 1: The technology trajectory for ushering in the next realm of operations

Roundtable 2: Exploring the emerging realm of analytics and AI opportunity to enhance operations

Roundtable 3: Curating an OPEX culture – the intricacies of your people operation

Roundtable 4: Combining people and technology to pioneer a new era of operational excellence

Roundtable 5: Streamlining processes to improve efficiency, reduce cost and waste

Roundtable 6: Assessing all things automation – critiquing the benefits and sense-checking the opportunities

Roundtable 7: Analysing the ways in which streamlining procurement processes can be realistically delivered

A Collaborative Approach to Operational Advancement: Syncing the Strategy, Culture and Technology to Remove Silos

  • The role of change management and cultural leadership in galvanising the whole organisation to drive efficiency
  • What are the options in eliminating silos and streamlining current procedures, approaches and processes?
  • Discussion on the role of the finance and procurement departments in assessing ROI and showing value for money
  • What are the evaluation methods in testing new technology and innovative business solutions to reach the goal of being operationally excellent?
  • Overview of the latest thinking on operations, communications and the future of work to becoming efficient

Exploring Design Principles and Digital Solutions for Process Efficiency, CX, and Data Interoperability

  • Establishing a design process to optimize operational effectiveness and to meet performance goals
  • Insights on accomplishing data interoperability and how this aids streamlining of processes and digital solution implementation
  • Examples of well executed citizen centric designed efficiency solutions

Preparing for Future Risks: Evaluating What Might Throw Sand in the Gears of Your Operational Efficiency Plans

  • A discussion on potential geopolitical risks to achieving efficiency: the impacts of cyber threats and disruption to supply chains
  • Dealing with fiscal constraints and showing a positive return on investment for efficiency saving technology
  • How to attract and retain skilled staff essential for delivering efficiency?

Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


Networking

An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


On-Demand

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Roadshow Venue

Toronto

TBA

Ottawa

TBA

Halifax

TBA

Edmonton

TBA

Vancouver

TBA

What Your Peers Had to Say

Insightful comments from panel participants demonstrating there are
common challenges across organizations, and informative to learn how others are tackling these issues and identifying opportunities.
Revenue Services, City of Vancouver

I’ve been on the panel three times now and the coordination and organization is top notch. Thank you and keep up the good work.
Alberta Environment and Parks

Good cross section of professionals / expertise from across Canada.
City of Saskatoon

Past Event Partners

Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])