Operational Excellence Roadshow 2023
May 17 – June 1, 2023
Ottawa (in-person)
Toronto (virtual) | Halifax (virtual) | Edmonton (virtual) | Victoria (virtual)
Event Overview
Streamlining Process and Accelerating Automation
The Operational Excellence Roadshow will see Canada’s public sector
leaders across five key locations converge to decipher and navigate the
next frontier of emerging operational opportunities.
We’ll be exploring break-through strategies within public service
transformation, and how to work toward delivering the next phase
of citizen services. Attendees will receive leading advice on the
deployment of tried and tested technology and the evaluation of digital
solutions which have enhanced efficiency, speed and reduced cost.
Panels of experts and roundtable discussions will provide shared
insights on implementing an Opex culture, future risks to efficiency
plans and the most successful solutions in removing ineffective silos
and streamlining processes. This Roadshow is designed to foster
collaboration and is a connective opportunity to share perspectives,
experiences and explore opportunities amongst industry peers within
your Province.
Join us in 2023 to unlock the next realm of operational advancement
and how to provide faster and more accurate services to citizens.
Benefits of Attending
Your Inspiring Speakers
Noah Morris
Assistant Deputy Minister, Enterprise Financial Services Division
Ministry of Public and Business Service Delivery, Government of Ontario
Alex Coleman
Chief Information Officer/Assistant Deputy Minister, Children, Youth and Social Services I&IT Cluster
Ministry of Children, Community and Social Services, Government of Ontario
Chester Smirle
Director of Technology and Innovation
Ontario Northland Transportation Commission
Angela Copeland
Chief Information Officer & Assistant Deputy Minister, Health Services I&IT Cluster
Ministry of Health & Ministry of Long-Term Care, Government of Ontario
Rudy Lo
Director, Transfer Payment Ontario Branch, Enterprise Financial Services Division
Ministry of Public and Business Service Delivery, Government of Ontario
Renee Laforet
Interim Chief Technology Officer
City of Toronto
Jeremy Locke
Director of Operational Planning, Priorities and Performance
Alcohol and Gaming Commission of Ontario, Government of Ontario
Matt Davies
Chief Technology Officer
Shared Services Canada
Alena Thouin
Chief Operating Officer
Ontario Financing Authority
Todd Cain
Chief Information and Innovation Officer
Canadian Food Inspection Agency
Ben Van-Vianen
A/Director General – Data, Analytics, and Information Management
Department of National Defence
Christiana Cavazzoni
Chief Digital and Data Officer
Supply Ontario
Carolyn Montague
President
Canadian Institute for Procurement and Materiel Management
Tricia Goulbourne
Senior Director, Enterprise Risk Management
Employment and Social Development Canada, Government of Canada
Sylvain Souligny
Director General, Departmental Planning and Management Practices
Indigenous Services Canada
Wendy Saschenbrecker-Tang
Director, External Fraud Risk Management Division
Canada Revenue Agency
Tim St-Jean
Director general of Contact Centre and Conference Services
Shared Services Canada
Dale Kehler
Associate Partner – Hybrid Cloud
IBM
Melanie Gilbert
Partner
IBM
Aaron Smith
Partner, Public Sector and Health Consulting
EY Canada
Jennifer Teoh
Associate Partner, Financial Accounting Advisory Services
EY Canada
Paul West
Director Global Public Sector
ThinkOn, Inc.
Craig McLellan
CEO
ThinkOn, Inc.
Chris Dodge
Associate Partner, People Advisory Services
EY Canada
Alida Meghji
Associate Partner, Digital and Emerging Technologies
EY Canada
David Colebatch
Founder and CEO
Tidal
Nick Markou
Head of Professional Services, Government – Canada
AWS
Jason Adolf
Vice President, Public Sector
Appian
Lori MacDonald
Senior Associate Deputy Minister & Chief Operating Officer
Service Canada
Lee Burry
Assistant Deputy Minister, Corporate Services
Department of Health, Government of New Brunswick
Sachin Jain
Senior Manager, Solution Delivery and Data Management
Ministry of Public and Business Service Delivery, Government of Ontario
Valerie Kelly
Director of Digital Transformation
Government of New Brunswick
Geoffrey Gatien
Associate Deputy Minister
Finance and Treasury Board and Controller, Government of Nova Scotia
Serena McArthur
Director of Enterprise Change Management and Client Experience
Government of New Brunswick
Stephanie Carter
Executive Director – Project and Advisory Services
Finance and Treasury Board, Government of New Brunswick
Amos Kamande
Director, Operational and Service Excellence
Government of Nova Scotia
Christina Cheng
Sr. Manager, Program Strategy and Implementation, Transfer Payment Ontario Branch
Ministry of Public and Business Service Delivery, Government of Ontario
Tamim Rahman
Senior Technical Advisor – Cyber Security, Enterprise Architect
Federal Government
Jan Bradley
Chief Information Technology Officer, People
Innovation and Collaboration Services, The City of Calgary
Catherine Sparks
Branch Manager, Service Innovation and Performance, Financial and Corporate Services
City of Edmonton
Patty Wickson
Executive Director Innovation Evidence Evaluation & Impact
Alberta Health Services
Mike Kluh
Director, Department Strategy, Urban Planning & Economy
City of Edmonton
Jean-Claude Azar
Director General, Administration Directorate
Canada Revenue Agency
Mihaela Cozma
Director, Corporate Performance, Performance and Results
Canada Energy Regulator
David Basto
Smart City; Technology Integration Centre Lead
The City of Calgary
Nan Xie
IT Field Mobility Solutions
The City of Calgary
Colin Adderley
IT Engineer, Information Technology
The City of Calgary
Alex MacLennan
Chief Technology Officer and Assistant Deputy Minister, Enterprise Services Office of the Chief Information Officer
Citizens’ Services, Government of British Columbia
Sheila Robinson
Assistant Deputy Minister
Service BC, Government of British Columbia
Jill Adams
A/Executive Director, People and Operational Excellence
BC Public Service, Government of British Columbia
Sid Tobias
Director of Digital
Services, Environmental
Assessment Office,
Environment and
Climate Change
Strategy, Government
of British Columbia &
Mayor of View Royal
Mark Milotay
Chief Information Officer
Office of the British Columbia Human Rights Commissioner
Key Sessions
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
- Evaluation of the tools, technology and strategies to accelerate operational advancement
- Successful proven approaches to delivering accuracy and speed of service to citizens
- The role of corporate services and insights into breaking silos through back and front office synchronization
- Community connectivity and choosing the right channels of communication in delivering efficient services
Tapping into Technology Solutions to Automate and Streamline: Analysis of Integration and Roll-Out
- Expert overview on delivering accelerated technology roll-outs and shared lessons on overcoming challenges
- Assessing the business case when delivering innovation and showing value for money
- Problem solving old infrastructure and legacy system integration in preparation for new technology roll-out
- Tried and tested implementation case studies of AI and Robotics in speeding up processes
Cutting-Edge Process Innovation: Designing Operational Efficient Processes to Benefit Your Organisation and Citizens
- Application of bottleneck breaking and cost saving processes as proven ways to become more agile and efficient
- Evaluating current processes internally and with citizens to decide the desired outcomes of your operational efficiency project
- Successfully integrating risk assessment into the procurement procedure
- Methods of reviewing and analysing the delivery of a new efficient process
Roundtable 1: Assessing all things automation – critiquing the benefits and sense-checking the opportunities
Roundtable 2: Using AI to streamline processes to improve efficiency, reduce cost and waste in government
Roundtable 3: Data Governance and the trajectory for ushering in the next realm of operations
Roundtable 4: Curating an OPEX culture – the intricacies of your people operation
Roundtable 5: How the cloud powers simpler, faster, lower-cost operations
A Collaborative Approach to Operational Advancement: Syncing the Strategy, Culture and Technology to Remove Silos
- The role of change management and cultural leadership in galvanising the whole organisation to drive efficiency
- What are the options in eliminating silos and streamlining current procedures, approaches and processes?
- Discussion on the role of the finance and procurement departments in assessing ROI and showing value for money
- What are the evaluation methods in testing new technology and innovative business solutions to reach the goal of being operationally excellent?
- Overview of the latest thinking on operations, communications and the future of work to becoming efficient
Exploring Design Principles and Digital Solutions for Process Efficiency, CX, and Data Interoperability
- The convergence of information management and data management, outlining the direction by the Department of National Defence (DND), Canadian Armed Forces (CAF) and Government of Canada are taking and why
- Insights of the fundamental strategy in laying the foundations of data governance to allow change at scale, currently being advanced through the Data Stewardship Model and Data Domain definition
Preparing for Future Risks: Evaluating What Might Throw Sand in the Gears of Your Operational Efficiency Plans
- A discussion on potential geopolitical risks to achieving efficiency: the impacts of cyber threats and disruption to supply chains
- Dealing with fiscal constraints and showing a positive return on investment for efficiency saving technology
- How to attract and retain skilled staff essential for delivering efficiency?
Your Registration
Roadshow Venue
Toronto
Online
Ottawa
EY Centre
4899 Uplands Drive
Halifax
Online
Edmonton
Online
Victoria
Online
What Your Peers Had to Say
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