Operational Excellence Roadshow 2023

7-stop Series On Streamlining Processes And Accelerating Automation

NZ: 4 May | NSW: 9 May | VIC: 10 May | SA: 11 May
QLD: 16 May | WA: 17 May | ACT Showcase: 24 May


eXpected registrations IN 2023


inspiring speakers



What’s In Store for 2023

The Operational Excellence Roadshow will see ANZ’s public sector leaders across seven key locations converge to decipher and navigate the next frontier of emerging operational opportunities.

We’ll be exploring break-through strategies underpinning public service transformation, and how to work toward delivering the next phase of citizen services. We’ll also be sense-checking the latest tools, tech, and requirements to enhance efficiency, speed and reduce cost.

Join us in May 2023 to unlock the next realm of operational advancement in ANZ.

Key People You’ll Meet



Corporate Services



Supply Chain

Process Improvement

Service Delivery

Benefits of Attending

Identifying the right fit
technology and automation for the most ROI and
successfully integrating it within existing operations

Reengineering process to reduce cost, waste and boost efficiency to deliver a more accurate,
speedy citizen service

Creating more fluid and coherent
communication between the back and front office, and
across all departments within the organisation

Empowering your
people and effectively communicating change to ensure
successful integration of initiatives

What Your Peers Had To Say

Content, location, and session facilitation were
excellent. Interesting listening to the subject matter from expert speakers.

Australian Taxation Office

The opening from the chair was interesting, as was the firsthand accounts delivered by the panel members at the end of the session.

Department Of Child, Youth Justice, and Multicultural Affairs

Very useful, has raised questions for me internally and has increased my awareness of risks being owned and shared.

Te Ara Ahunga Ora Retirement Commission

Sneak Peek at Your State’s Speaker Panel

Brad Young,
Ministry of Social Development

Robyn Shearer,
Deputy CEO, Systems and Performance,
Ministry of Health

Kate King,
Head of Data Operations
Ministry of Business Innovation and Employment

Sara Lindsay,
Group General Manager – Commercial & Corporate,

Prashant Bakshi,
Chief Customer Officer,

Mandy Young,
Chief Operating Officer,
NSW Department of Customer Service

Devlin Bell,
Chief Financial Officer,
Department of Premier and Cabinet

Rob Halsall,
Chief Procurement Officer,
Transport for NSW

David Witherdin,
Deputy Secretary Commercial & Chief Executive Northern Rivers Reconstruction Corporation,
Department of Regional NSW

Ruth Owen,
Deputy Secretary/COO,
NSW Department of Education

Matt Conrow,
Chief Financial and Operating Officer,
Infrastructure NSW

Professor Zoe Wainer,
Deputy Secretary, Public Health,
Department of Health and Human Services

Naomi Bromley,
Deputy Secretary, COVID Response,
Department of Health and Human Services

Barney Bodroza,
Executive Director, Strategy and Performance,
Department of Energy, Environment and Climate Action

Sheetal Kapoor,
Victorian Ombudsman

AJ Karliner,
Victoria Police

Michael Wootten,
Chief Transformation Officer,
Greater Western Water

Lee Miezis,
Environment Protection Authority

Melissa Martino,
Executive Director, People and Innovation,
Magistrate’s Court of Victoria

Dave Barry,
Deputy Auditor-General,
Victorian Auditor General’s Office

Judith Formston,
Deputy CEO,
Department for Infrastructure and Transport

Shikha Sharma,
CIO/CDO/Director Business Improvement Technology,
Department of Human Services

Adam Wilson,
Essential Services Commission SA

Keith Baldry,
Environment Protection Authority SA

Dr Angie Shafei, Director of Healthcare Administration Programs, College of Business, Government & Law Flinders University

al Marshall, Regional Vice President Public Sector, Appian APJ

Michael McKee, Deputy Director-General, Corporate,
Department of State Development, Infrastructure, Local Government and Planning

Daniel Ramos,
GM, Solution Delivery and Operations,

Rhiannan Howell,
Deputy Director General, Corporate Services,
Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships

Andrew Bennet,
Queensland Department of Education

Damian Shepherd,
Director, State Records,
Department of Local Government, Sport and Cultural Industries

Sandra Labuschagne,
Deputy Auditor-General,
Office of the Auditor General

Linda Sperring,
Executive Director, Service Delivery,
Department of Mines, Industry Regulation and Safety

Charlie Gunningham,
Director, Innovation,
Department of Jobs, Tourism, Science and Innovation

We’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to ACT.

This Federal Operational Excellence Showcase is designed to foster collaboration and is a connective opportunity to share insights, perspectives, experiences and explore opportunities amongst industry peers within the Australian Public Service.

Check the full program here.

Discussing the Most Current Topics

#Operational Excellence

#Business Improvement


#Improving Workflow

#Operational Advancement

Process Innovation

#OPEX Culture & Curation

#Leveraging Technology



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform


Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.

Event Partners

Boost your presence

The 2023 Operational Excellence Roadshow gives you direct access to every senior stakeholder looking to advance their customer experience strategy. presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.

Great opportunity to improve brand awareness. Some really good content and quite diverse giving a fresh perspective on process transformation.

– Mainline Solutions

Interested In Learning More?

The Corporate and Shared Services Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights