Public Sector Network Presents:

5th Annual

Operational Excellence Roadshow 2024

Powering Process Innovation and Advancing Automation

NZ: 1 Aug | NSW: 6 Aug | QLD: 7 Aug | VIC: 8 Aug
WA: 13 Aug | ACT: 15 Aug | SA: 21 Aug

550

eXpected registrations IN 2024

30

inspiring speakers

21

CASE STUDIES

What’s In Store for 2024

As the public sector adapts to evolving demands and economic fluctuations, Government Agencies must prioritise operational excellence.

This entails pinpointing inefficiencies and seizing opportunities to reduce costs, manage risks, and boost efficiency. It’s crucial to uphold top-notch service standards to meet the expectations of citizens/customers. 

The Operational Excellence Roadshow 2024 aims to align people, processes, policies, and technology for operational effectiveness, citizen satisfaction, and sustainable value. Priorities include clear vision, process innovation, collaborative governance, data-driven decisions, and digital transformation. By emphasising citizen-centricity and operational excellence, the Australian Government can elevate public service quality. 

View Agenda

Key People You’ll Meet

Chiefs, Heads, Directors, Seniors, Executives, and Managers involved in:

Operations

Finance

Corporate Services

Procurement

Transformation

Supply Chain

Process Improvement

Service Delivery

Benefits of Attending

Explore merging technologies

Maximise automation, AI, and digital tools for operational progress, ensuring adaptability and future-proofing strategies

Enhance process optimisation

Streamline operations for efficiency, accuracy, and cost reduction, fostering innovation and minimising waste

Foster collaboration

Break down silos to promote seamless communication and coordination across departments, enhancing organisational cohesion and effectiveness

Empower your workforce

Invest in people and change management to cultivate a skilled and motivated team capable of driving successful transformation initiatives

View Agenda

What Your Peers Had To Say

Content, location, and session facilitation were
excellent. Interesting listening to the subject matter from expert speakers.

Australian Taxation Office

The opening from the chair was interesting, and the firsthand case studies by the panel members at the end of the session.

Department of Child, Youth Justice, and Multicultural Affairs

Very useful, has raised questions for me internally, and has increased my awareness of risks being owned and shared.

Te Ara Ahunga Ora Retirement Commission

2024 Speaker Panel

Jane Allison,
Chief Advisor Transformation & Enablers,
Te Whatu Ora 

Jan Sheppard,
Chief Data and Analytics Officer,
Environmental Science Research 

Tammy Gillies,
General Manager, Procurement & Commercial Services,
Ministry of Social Development 

Fiona Hewitt,
Deputy Chief Executive – Transformation, Strategy, People and Resources,
Statistics New Zealand 

James Mowat,
Leader Sector Engagement,
Land Information New Zealand 

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Duncan Lucas, Executive Director, Finance and Procurement,
Transport for NSW

Joanne Holden,
Service Transformation & General Manager, Bathurst Health Service,
Western NSW Local Health District

Mandy Young

Mandy Young,
Deputy Secretary, Chief Operating Officer,
NSW Customer Service 

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Lauren Nagel,
Acting Executive Director, DCS Transformation,
NSW Department of Customer Service 

Marina van der Walt,
Deputy Secretary, Financial Management and Services,
NSW Treasury 

Mandy Young

Matthew Nicholls,
Director, Strategic Business Advisory & Finance,
Department of Regional NSW 

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Paul Hesford,
Deputy Chief Financial Officer,
Department of Transport and Main Roads 

Gillian Gardiner,
Executive Director, Operations & Innovation,
Department of Environment, Science and Innovation

Mandy Young

James Smith,
Director, Court Technology Services,
Department of Justice and Attorney-General [pending final approval] 

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Sheetal Kapoor,
Chief Financial Officer,
Victorian Ombudsman 

Christine Tipton,
Chief Operating Officer,
Sustainability Victoria 

Mandy Young

Michael Deichsel,
Director, Business Integration and Improvement, People and Business Services,
Department of Transport and Planning 

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Linda Sperring,
Executive Director, Service Delivery,
Department of Energy, Mines, Industry Regulation and Safety 

Sophie O’Keefe,
Director, Global Advanced Industries Hub,
Department of Jobs, Tourism, Science and Innovation 

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Karlie Brand,
A/Head of Taskforce,
Department of the Prime Minister and Cabinet

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Dr Shikha Sharma,
Director, Business Improvement Technology & Chief Information Officer,
Department of Human Services 

Lori Hocking,
Executive Director, Education Transformation,
The University of Adelaide 

Discussing the Most Current Topics

#Operational Excellence

#Business Improvement

#Automation

#Improving Workflow

#Operational Advancement

Process Innovation

#OPEX Culture & Curation

#Leveraging Technology

View Agenda

2024 Event Partners

Platinum

Gold

Great opportunity to improve brand awareness. Some really good content and quite diverse giving a fresh perspective on process transformation.

– Mainline Solutions

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