VicGov AI Showcase
Agenda
Albert Park, 29 October 2024
All times in AEDT
8:00 am
Registration and Networking
9:00 am
Opening from Public Sector Network & Icebreaker
9:10 am
Welcome from Chair
9:20 am
The AI Enabled Vision: Advancing Victorian Public Services into 2025 and Beyond
9:35 am
Navigating the Emerging 2025 AI Frontier: The Public Sector AI Opportunities for 2025 and Beyond
9:55 am
Empowering Public Service with Data
Troy Guenther, Enterprise Architect, Salesforce
- Agentforce – How humans with agents can drive citizen impact; service delivery combines data cloud, service cloud, workflow and robotic process automation with AI to accelerate mission success
- Doing more with less– how do we address current Public Sector challenges and increased pressures on productivity and improving service delivery
- Empowering Public Service with Data– how does public service retain the custodian control over the data while improving access to it, and enhancing the skillsets of the public servants to leverage it
- Operationalising AI in the Public Sector – what is the roadmap you need in your agency to action all of this?
Troy Guenther, Enterprise Architect, Salesforce
10:15 am
Gen AI.
- Actionable AI: Democratising secure generative AI tools into everyday activity
- The impact of generative AI: exploring implications, requirements and opportunities within Victorian Government
- Exploring different models of access to AI through the organisation: GenAI platforms, productivity tools, and enterprise tools
- Unpacking tangible use cases and emerging opportunities
10:30 am
Data Management and AI – A Key Enabler to Citizen Experience
- Unlocking true potential of digital services when accompanied by trusted, timely and relevant data that maintains optimal levels of safety and security for its users.
- Addressing real-world use cases globally and locally within the Citizen Experience niche.
- How Data Management and AI capabilities act as pivotal catalysts in enhancing the Citizens Experience.
- The possibilities of Data Management and AI in offering superior digital services.
10:50 am
Morning Tea and Networking
11:10 am
Progressing AI - Sense-Checking Emerging Opportunities for Advancement
Emily Mailes, Chief eHealth Strategy Officer, Department of Health
- Shifting the conversation from risk to opportunity – redefining the potential of AI and the benefits we can derive
- Unlocking AI opportunities: Pushing for innovation, while navigating risk, ethics and AI bias – developing responsible AI application
- Unlocking Copilot to uplift productivity
- Actionable AI: Democratising secure Generative AI tools into everyday activity
- Exploring practical and successful steps in scaling AI
Emily Mailes, Chief eHealth Strategy Officer, Department of Health
11:25 am
Redefining the AI Narrative: Balancing Risk with Opportunity.
Alexis Ewing, Executive Director, Infrastructure Services, Cenitex
Murtaza Masood, Managing Director, State & Local Government, Box
Panel Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
- Navigating compliance, privacy while using AI to drive business improvement and efficiency
- Building trust – how can we bring the public, and the business, along for the journey?
- Unlocking AI opportunities: Pushing for innovation, while navigating risk, ethics and AI bias – developing responsible AI applications
- The role of government as it relates to the use of AI in the community: Exploring responsibilities, regulatory roles and safeguard requirements
Alexis Ewing, Executive Director, Infrastructure Services, Cenitex
Murtaza Masood, Managing Director, State & Local Government, Box
Panel Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
12:00 pm
Using AI to Drive Next-Gen CX and Simplified Service Interactions in Government
- Evolve your digital strategy and deliver on the promise of digital government
- Build public trust and confidence in government through enhanced customer experience
- Reduce costs and scale better customer experiences across multiple channels
12:20 pm
The New Era of ‘Data and AI’ - Unlocking Quality to Become Truly AI Ready.
- Getting your principles and frameworks right.
- How to make your data AI ready – poor quality data is garbage in, garbage out.
- Value is easy if the foundations are right – how do you set yourself up for success tomorrow?
- How to industrialise data science – and unlock value rapidly.
12:40 pm
Trustworthy AI – Are Your AI Systems Safe and Responsible?
George Harb, Managing Director ANZ, OpenText
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
- Emerging regulatory landscape for AI in public sector.
- Privacy, Regulation & Ethics: Maintaining public trust and adopting responsible and ethical AI practices
- Implementing bias evaluation to ensure ethical AI for inclusive and effective solutions
Applied AI risk management and governance .
Exploring methods and tools for assessing and mitigating bias in AI datasets and models to adhere to ethical standards.
George Harb, Managing Director ANZ, OpenText
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
1:00 pm
Networking Lunch
2:00 pm
Slouching Towards Bethlehem
- Navigating the degree of unreliability of LLMs: What does this mean for the use of these tools in Government, and how can we manage the risks?
- Improving the management of information security risks in the use of LLMs
2:20 pm
How to utilise AI and IDP to enable cost-effective service delivery:
- AI and Process Automation Synergy: Combining AI, Machine Learning, and Process Automation creates an opportunity for streamlining government operations, improving decision-making, and reducing service delivery time.
- Boosting Efficiency with IDP: Intelligent Document Processing (IDP) enhances the accuracy and speed of managing large volumes of documents, reducing manual work and improving the quality of citizen services.
- Accelerating Citizen Services: Leveraging AI technologies like Natural Language Processing and Generative AI can significantly improve the efficiency of government processes, helping agencies deliver services more effectively and delight citizens.
2:40 pm
Advancing the Development and Adoption of AI – Next Steps.
Moderator: Stuart Scotis, Strategy & AI: National Lead Partner at Deloitte Australia
- Enabling hyper-scalability – Mastering MVG: Minimal Viable Governance.
- Exploring practical and successful steps in scaling AI.
- Operational AI – driving efficiency and accuracy to streamline services.
- Transforming business strategies & processes to get the most out of AI.
- Proactively infusing governance into AI initiatives to better detect and mitigate model risk.
Moderator: Stuart Scotis, Strategy & AI: National Lead Partner at Deloitte Australia
3:00 pm
Afternoon Tea and Networking
3:20 pm
Leveraging AI to Maximise Efficiencies in Service Delivery - Unpacking Tangible AI/ML Use Cases
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
- Identifying when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations, building on Victoria’s existing strengths and capabilities
- Privacy, Regulation & Ethics: Maintaining public trust and adopting responsible and ethical AI practices
- Unlocking the potential of emerging AI capabilities: driving responsible, transparent and explainable AI workflows, today and for the future
Moderator: Dr Elea Wurth, Lead Partner, Trustworthy AI, Deloitte
3:40 pm
Interactive Discussion
4:10 pm
Closing Remarks from the Chair
4:20 pm
Event Close
2024 Event Partners
Deloitte Australia
We help clients navigate the complexities and challenges of a rapidly changing world through services that create value and drive innovation, productivity and sustainable growth. Learn More
Advisory, Cybersecurity, Data Privacy & Governance, Information Technology & Services, Technology Cloud Consulting
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Salesforce
Salesforce is the world’s #1 CRM company. Our industry-leading Customer Success Platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations... Learn More
Government Administration
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Genesys
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer... Learn More
Information Technology & Services
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Tungsten Automation (previously Kofax)
AI-powered Intelligent Automation empower digital transformation and citizen services Learn More
Automation, Business & Digital Transformation, Digital Signatures, Low code/No code, Software
Enterprise, Medium
Informatica
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AI/ML, Business & Digital Transformation, Data Management, Data Privacy & Governance, Government Administration
Enterprise
OpenText
Helping you tackle the most complex digital transformation programs with confidence Learn More
Automation, Change Management, Cloud & Computing, Data Management, Data Privacy & Governance, Enterprise & IT Solution Architecture, Enterprise Software , Information Management System, Information Technology & Services
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Box
The leading Content Cloud, a platform empowering organisations to manage the entire content lifecycle, work securely from anywhere, and integrate across best-of-breed apps Learn More
Business & Digital Transformation, Cloud & Computing, Collaboration, Data Science & Artificial Intelligence Services, Digital Signatures
Enterprise, Medium, Micro, Not for Profit, PSN Advisor, Small Business
Netskope
Netskope, a global SASE leader, helps organisations apply zero trust principles and AI/ML innovations to protect data and defend against cyber threats. Learn More
AI/ML, Cloud & Computing, Information Technology & Services, Security
Enterprise
Scyne Advisory
We strive to deliver excellence in support of Australia's public purpose Learn More
Advisory, Business & Digital Transformation, Change Management, Cybersecurity, Government Administration
Medium
Premier Contact Point
Every day, our Customers trust us to handle their most important customer interactions. Learn More
Billing & Payments, Business & Digital Transformation, Business Intelligence, Information Technology & Services, Telecommunications
Medium
NEXTDC
As Australia’s leading data centre operator, NEXTDC enables business transformation though world-class data centre, connectivity and infrastructure management software solutions. With a nationwide network of Tier III facilities, NEXTDC provides enterprise-class colocation services to local and global organisations. Our Cloud... Learn More
Data Centres
Enterprise
Redactive AI
Empowering enterprises to confidently enable AI use cases in their buisness. Learn More
Software
Enterprise
TRIDECA
Unlocking the Potential Within Learn More
Architecture & Planning, Business & Digital Transformation, Data Science & Artificial Intelligence Services, Digital Government & CX, Software Development
Small Business
Cognizant
intuition Engineered Learn More
AI/ML, Application Management, Business & Digital Transformation, Cloud & Computing, Technology Cloud Consulting
Enterprise, Medium