Innovate VIC
Agenda
Albert Park, 25 July 2024
All times in AEST
8:00 am
Registration and Networking
8:55 am
Acknowledgement of Country and PSN Welcome
9:10 am
Welcome from Chair
9:20 am
Partner Perspective: The future of the AI-Powered Government
- The economic outlook for AI in Australia and the impact of consumer confidence.
- The current state of AI adoption among Australian CEOs, with insights on the gap between recognising AI’s efficiency benefits and making strategic investments, compared to the global average.
- Critical areas of skills development, investment strategies, and regulatory frameworks that can help unlock the full potential of AI in government.
- The challenges of ethically deploying AI, addressing data privacy, and managing costs to ensure organisational survival and reinvention in the next decade.
9:40 am
Keynote
10:00 am
Partner Perspective: Harnessing AI for Good: Fostering Responsible AI Through an Open Ecosystem
- Discover AI’s transformative potential through ethical principles and open collaboration.
- Learn from real-world government successes, driving innovation that benefits society.
- Understand key policy frameworks to ensure responsible AI deployment and achieve positive outcomes.
10:20 am
Panel Discussion: How Victorian Government Departments and Agencies are Sparking Collaborative Innovation: Exploring Emerging Technologies to Solve Complex Challenges
This interactive Q&A expert collaborative discussion session will scrutinise the “innovation as usual” journey at VIC Government and showcase how technology and connected ecosystems are developing innovation solutions for a better Victoria. The panellists will focus on how Cenitex, and their industry partners boldly defined an agile, innovative, and smarter way of working together to transform delivery of services and citizen experiences in Victorian government.
- Brigid Monagle, Commissioner, Victorian Public Sector Commission
- Frances Cawthra, Chief Executive Officer, Cenitex
- Steve Berridge, Chief Engagement Officer, Melbourne Business school
- Alexis Ewing, Executive Director, Infrastructure Services, Cenitex
Moderated by Ash Dhareshwar, Head of Innovation and Improvement, Cenitex
10:50 am
Morning Tea and Networking
11:15 am
Welcome from Stream Chair
11:15 am
Welcome from Stream Chair
11:25 am
How an Innovative Project and Collaboration between the Department of Justice and Community Safety and the Government Services improved the safety of Victoria’s roads
Improving the safety of Victoria’s roads through a data-driven approach to rostering speed cameras
- How conventional methods of road safety can be enhanced with technology
- Improving data sharing and integration to support better decisionmaking
- Using AI to create models of complicated systems
- How to optimise a system without disrupting it
11:25 am
Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport
How we planned, implemented and tested the effectiveness of our strategy for fostering well-evidenced, informed, inclusive, real-time agility in decision making
- Connecting our data sets together: matching congestion and bus networks with data modelling causality and asset performance degradation
- Enabling access to real-time key metrics enabled by collection of critical data points related to our assets e.g. trams, trains and buses
- How we have increased capability by investing in a new coding tool
- Improving operational decisions by effectively leveraging our wealth of siloed data
11:45 am
Partner Perspective: The Future of Citizen Engagement: Your AI-Powered Digital Concierge
Customer service is emerging as a key point of entry when it comes to generative AI, from chat environments and call centres to how quickly customers can get the information they need. Uncover the ways AI is revolutionising customer interactions, while examining AI use cases in knowledge base discovery, chatbots, search and personalisation. Then, learn how to build your own exceptional, AI-powered customer journeys
11:45 am
Partner Perspective: Green AI in a Net-Zero World
- Over the past five years, Artificial Intelligence has dramatically transformed business, organisation, and society.
- Despite its potential to revolutionise industries and solve critical issues, AI’s significant energy consumption and carbon footprint pose a growing threat.
- In this presentation Nikita will discuss the importance of Green AI and the practical ways it can be achieved.
12:05 pm
Transforming the Courts of Victoria: Adapting to Operational Challenges with Innovation: When a Crisis Became an Opportunity for Transforming Legacy Systems, Service Delivery and User - Experience
- How COVID became the driver for the Courts to finally ditch our legacy paper-based records and digitally transform our data governance
- How transformation has affected our performance and service levels
- Designing an authentically accessible, inclusive and equitable, human-centered user-experience
- How we centered an optimal user-experience, digital inclusion & accessibility designed for the diverse range of legal services and complex justice related needs of Melbourne’s culturally rich meltingpot
12:05 pm
Use of Artificial Intelligence and advanced analytics within the Victorian Health System: the Tools that are Saving Lives
- Using data linkage and predictive analytics to prevent hospitalisation of patients with chronic heart disease – saving lives and health system costs
- Harnessing machine learning technology to prevent antimicrobial resistance in hospitals – one of the biggest threats to our health system
- Using AI and learning algorithms to address a range of public health threats – ensuring the health and safety in Victorians
12:25 pm
Partner Perspective: Driven by Data. Transforming Citizen Experience with AI.
The integration of AI and data analytics is poised to transform governments, enhancing governance and public services. Join this keynote session to hear how Oracle Red Bull Racing is using AI and data to win on and off the track. Then explore how State Governments are implementing AI and data solutions to innovatively transform citizen experience and solve some of their most difficult problems
12:25 pm
Panel Discussion: Prioritising Digital Initiatives, Cultivating Innovation, and Elevating Capabilities: Delivering Seamless Citizen Experiences on a Budget
- How can government agencies strategically allocate budgets to prioritise essential digital initiatives that foster innovation and elevate technological capabilities?
- What criteria should be considered when identifying and prioritising critical digital projects within the constraints of a public sector
budget? - How can collaboration with the private sector be effectively structured to leverage resources, expertise, and investments, enabling the public sector to advance technologically despite budget limitations?
- What are the key considerations for ensuring successful and mutually beneficial public-private partnerships?
Nikhil Patinge, Director – WoVG Digital Integration Services, Department of Government Services
Karen Dermody, Director, Digital Business Partners; Department of Education & Training, Victoria
Agresh Doshi, Digital Development and Solution Manager, Bureau of Meteorology
Jordy Ughetti, Chief Customer Officer, Cenitex
Paul McGilly, Government Head, Australia and New Zealand, Newgen Software
12:45 pm
Panel Discussion: Using Data and Analytics to Provide Strategic Insights and Trusted Advice
- How can organisations effectively navigate the realms of trust, investment, and strategy to simplify the customer experience in the context of digital delivery within Victorian agencies?
- Optimising speed and citizen needs: during a transformation journey, what strategies can be employed to strike a balance between the speed of digital delivery and meeting the diverse needs of citizens?
- How does our workforce contribute to building trust, sharing knowledge, and influencing behavioral change among citizens making service related decisions?
- What key performance indicators (KPIs) should be considered to measure the impact of trust-building initiatives, investment strategies, and changes in mindset on the overall success of CX and digital delivery?
Su Jella, Top 25 Analytics Leaders Australia, Vice President, Women’s Tennis Foundation
Janet Rowe, Head of Emergency Management Commercial and Budget, EM Technology and Data, Department of Justice and Community Safety
Facilitated by: Kim Laubscher, EY Partner, Technology Consulting, EY
1:10 pm
Lunch and Networking
2:10 pm
Interactive Roundtable Discussions
Roundtable 1: Streamlining key business processes with the Microsoft Power Platform
John Deane, Head of Operations, Compensation Scheme of Last Resort (CSLR)
Roundtable 2: The Government Data Journey | delivering an enhanced citizen experience with AI starts with a secure ICT infrastructure foundation
Greg Phillips, Head of Digital Solutions & Innovation, Enterprise & Government, Vocus
Roundtable 3: The Data & Tech Maze: Unlocking Seamless Data Integration
Richard Taylor, Managing Director, Digital Balance & Michael de Koning, Public Sector Lead, Domo
Roundtable 4: Unlocking data and AI together to deliver exceptional citizen services
Simon Kaye, Director Cloud Transformation & Innovation, Oracle
Pravesh Tanwar, Head of Technology – Applications & Integration, Regis Aged Care
Roundtable 5: Optimising digital service delivery in the public sector
Juan Martin, Director & Co-Founder, PhoenixDX
Roundtable 6: Simplifying Citizen Lifecycle: Accelerating Digital Initiatives using Low-code and AI-powered Hyper-personalisation
Paul McGilly, Government Head, Australia and New Zealand, Newgen Software
Roundtable 7: Getting started with Generative AI for Government
Craig Bruce, Head of Customer Engineering, Public Sector, Google Cloud
Kevin Rodrigo, Senior Account Manager, Victorian Government, Google Cloud
Roundtable 8: Data in the public sector: Getting governance right & delivering ROI
Lasath Kahingala, Data Consulting Lead, NCS Australia
Roundtable 9: Preparing for Generative AI in the Workplace: Identifying Capabilities and Strategic Preparations
Andrew Ridley, Sales Director – Enterprise and Government, Intel Corporation
Roundtable 10: Data-driven: Harnessing data insights to transform your customer service delivery
Su Jella, Top 25 Analytics Leaders Australia, Vice President, Women’s Tennis Foundation
3:20 pm
Future CIO/CDO/CTO: Key Skillsets and Strategic Priorities for Competitive Technology Leadership
- How do we urgently build our capabilities and become mature yet remain within budget?
- Navigating diverse technology landscapes: meeting evolving business and citizen digital needs while scaling initiatives
- Empowering the technology workforce for future demands: prioritising future-oriented skills and meeting digital/IT business needs
- Strategic investment decision-making in a competitive landscape: exercising discernment in new technology and digital service investments
Adam Carthew, Chief Information Officer, Service Victoria
Facilitated by: Kurt Solarte, EY Regional Technology Consulting Leader, Oceania, EY
3:40 pm
Panel Discussion: Igniting Public Sector Innovation: Attracting Tomorrow’s Talent through Next-Gen Recruitment Strategies
- How can the public sector leverage emerging technologies and innovative methodologies to attract top-tier talent in a competitive market?
- How can innovative funding models and strategic budget allocation be utilised to overcome budget restrictions and enable the public sector to offer competitive salaries, benefits, and incentives to attract and retain top talent in critical areas of innovation and expertise?
- What novel approaches or incentives can be implemented to entice skilled professionals to pursue careers in the public sector, particularly in fields traditionally dominated by the private sector?
- In what ways can diversity and inclusion initiatives be integrated into recruitment strategies to cultivate a more dynamic and representative workforce in the public service and tech sectors?
- How can the public sector adapt its recruitment processes to accommodate the evolving preferences and expectations of the next generation of talent, including remote work options, flexible schedules, and opportunities for career growth and development
Nic Cola, CEO, RMIT Online
Marija Maher, Former Chief Operating Officer, Victorian Ombudsman
Moderated by Georgina Gates, EY Partner, People Consulting, EY Australia
4:05 pm
Closing Remarks
4:15 pm
Networking Drinks
2024 Event Partners
EY
We help governments adopt digital technology to achieve better outcomes for citizens and better experiences for government workers. Learn More
Accounting, Advisory, Business & Digital Transformation, Community & Stakeholder Engagement Software, Digital Government & CX, Information Technology & Services
Enterprise
Publicis Sapient
For more than 30 years, we’ve helped some of the world’s biggest organizations build a competitive advantage through digital. Learn More
Business & Digital Transformation, Consulting, Data Management, Data Science & Artificial Intelligence Services, Digital Government & CX, Engineering, Enterprise & IT Solution Architecture, Strategic Planning, Technology Cloud Consulting
Enterprise
Intel
Intel (Nasdaq: INTC) is an industry leader, creating world-changing technology that enables global progress and enriches lives. Learn More
Information Technology & Services
Enterprise
NCS Australia
NCS Australia is a leading technology services firm, providing end to end solutions from advisory to managed services. We believe in the power of technology to make extraordinary happen. Learn More
Application Management, Data Science & Artificial Intelligence Services, Digital Government & CX, Information Technology & Services, Technology Cloud Consulting
Enterprise, Medium
TPG Telecom
Your Government communications technology partner Learn More
Telecommunications
Enterprise
Vocus
Brilliant made simple Learn More
Telecommunications
Enterprise
Newgen Software Technologies
AI for Every Enterprise Learn More
AI/ML, Business & Digital Transformation, Contract Management, Digital Government & CX, Document Management, Enterprise Software , Low code/No code, Operational Management
Enterprise
Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily... Learn More
Enterprise Software
Enterprise
PhoenixDX
Enhance public sector service delivery with cost-effective digital solutions Learn More
Business & Digital Transformation, DevSecOps, Enterprise Software , Information Technology & Services
Medium
OneBlink
Compliance checks, inspections and risk reporting need transforming too Learn More
Low code/No code, Mobility & Wireless, Regulatory, Software, Web/SaaS Development
Enterprise
CGI Australia
CGI is among the largest IT and business consulting services firms in the world bringing over 40 years' experience in Australia supporting government and industry. Learn More
Business & Digital Transformation, Cybersecurity, Digital Government & CX, Information Technology & Services, System Integration
Enterprise
Oracle
We’re a cloud technology company that provides public sector agencies with computing infrastructure, analytics and cloud services to help innovate and unlock efficiencies. Learn More
Cloud & Computing, Cybersecurity, Data Management, Information Technology & Services, Infrastructure Management
Enterprise
Collagis
Optimising workforce and organisational effectiveness Learn More
Advisory, Business & Digital Transformation, Consulting, Innovation, Training & Education
Enterprise
Digital Balance
Digital Balance empowers you with data-driven strategies and solutions that drive growth, enhance customer experiences, and deliver measurable results. Learn More
Consulting, Data Analysis, Data Management, Data Privacy & Governance, Digital Government & CX
Enterprise, Medium
CDC
Your host for Protected data. Learn More
Cloud & Computing, Data Centres, Data Management, Data Privacy & Governance, Data Science & Artificial Intelligence Services
Enterprise
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
Y365
Your IT Partner Learn More
Cloud & Computing, Document Management, Enterprise & IT Solution Architecture, Managed Services, Technology Cloud Consulting
Enterprise, Medium, Not for Profit, Small Business