Digital NSW 2024

Event Details

Agenda

Randwick, 27 November 2024

All times in AEDT

7:30 am

Registration & Exhibition Hall Opens

8:30 am

Welcome To Country

8:45 am

Welcome from Public Sector Network

Ross Ashman, CEO & Co-Founder, Public Sector Network
Ross Ashman, CEO & Co-Founder, Public Sector Network

8:50 am

Opening Remarks Conference Chair

9:00 am

Ministerial Address

Digital Plans for NSW in 2025

The Hon. Jihad Dib MP, Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice
The Hon. Jihad Dib MP, Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice

9:25 am

Industry Perspective

Presented by Adobe 

9:45 am

Panel Discussion

Secretaries Panel

Graeme Head, Secretary, Department of Customer Service
Graeme Head, Secretary, Department of Customer Service

10:15 am

Industry Perspective

Presented by Salesforce

10:35 am

Refreshment Break and Exhibition Trade Hall Activities

Take the opportunity to refuel, connect, and explore the latest innovations in the Exhibition Trade Hall. Enjoy freshly brewed barista coffee and a delightful selection of snacks while networking with colleagues and industry professionals.

11:30 am

Panel Discussion: Digital the road ahead

Panelist
Greg Italiano, Government Chief Information Officer, Department of Premier and Cabinet, WA
Representative from NetApp

12:00 pm

Industry Perspective

Presented by SAP

12:20 pm

Fireside Chat: How can we better support the digital upskilling of our communities?

Suzie Matthews, Executive Director, Skills & Pathways, Department of Education & Kerryn Meredith-Sotiris, Executive Director, Education and Skills, TAFE NSW
Suzie Matthews, Executive Director, Skills & Pathways, Department of Education & Kerryn Meredith-Sotiris, Executive Director, Education and Skills, TAFE NSW

12:40 pm

Government Keynote

Key priorities for the next 12 months ahead… 

Laura Christie, Deputy Secretary, Digital NSW, Department of Customer Service
Laura Christie, Deputy Secretary, Digital NSW, Department of Customer Service

1:00 pm

Networking Lunch and Exhibition Trade Hall Activities

Take the opportunity to reflect on the plenary session and discover the latest innovations in the Exhibition Trade Hall. Enjoy freshly brewed barista coffee and a variety of lunch options, including food trucks, catering activations, and much more.

2:30 pm

Accessibility

Opening Remarks from Accessibility Track Chair

Presented by Publicis Sapient

Productivity

Opening Remarks from Productivity Track Chair

Presented by EY

Trust

Opening Remarks from Trust Track Chair

Presented by Thinkplace

Resilience

Opening Remarks from Resilience Track Chair

Presented by Granicus

Workforce

Opening Remarks from Workforce Track Chair

Presented by Tungsten Automation

2:40 pm

Accessibility

Government Keynote: Making Government Services Accessible

Mark Higgs, Executive Director, NSW Government Digital Channels, Department of Customer Service
Mark Higgs, Executive Director, NSW Government Digital Channels, Department of Customer Service
Productivity

Government Keynote: Realising the potential of AI and emerging technology in a safe way to increase efficiencies

Dan Roelink, Director Digital Strategy, Investment & Architecture Digital NSW, Department of Customer Service
Dan Roelink, Director Digital Strategy, Investment & Architecture Digital NSW, Department of Customer Service
Trust

Government Keynote:

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service
James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service
Resilience

Panel Discussion: Strengthening Risk Management to Protect Data

Panelist
Andrew Karvinen, A/Chief Cyber Security Officer (NSW Government / Executive Director Cyber Security NSW), Department of Customer Service
Jake Radloff, Chief information Security Officer, Department of Creative Industries, Tourism, Hospitality and Sport
Adam Smith, Chief Information Security Officer, Premiers Department

Workforce

Fireside Chat: Developing Digital Skills and Leadership in the Public Sector Workforce

Laura Christie, Deputy Secretary, Digital NSW, Department of Customer Service and Narelle Underwood, Surveyor-General & Executive Director, Department of Customer Service
Laura Christie, Deputy Secretary, Digital NSW, Department of Customer Service and Narelle Underwood, Surveyor-General & Executive Director, Department of Customer Service

3:00 pm

Accessibility

Accessibility Industry Perspective

Presented by our HCL Tech 

Productivity

Productivity Industry Perspective

Presented by Github

Trust

Trust Industry Perspective

Presented by Google Cloud

Resilience

Resilience Industry Perspective

Presented by Splunk

Workforce

Workforce Industry Perspective

Presented by Dell

3:20 pm

Accessibility

Government Keynote: Improving Connectivity across NSW

Kylie De Courteney, Managing Director, NSW Telco Authority
Kylie De Courteney, Managing Director, NSW Telco Authority
Productivity

Fireside Chat: Adopting an Agile Mindset and Exploring new Funding models to Support Digital Projects

Mark Howard, Executive Director, Digital Strategy, Investment and Assurance, Department of Customer Service
Mark Howard, Executive Director, Digital Strategy, Investment and Assurance, Department of Customer Service
Trust

Fireside Chat: Reducing Legacy Technologies and Duplication of Digital Solutions

Reece Clementi, Executive Director, Government Technology Platforms, Department of Customer Service
Reece Clementi, Executive Director, Government Technology Platforms, Department of Customer Service
Resilience

Fireside Chat: Ensuring the Online Safety of our Communities

Matthew Craft, Commander, Cybercrime Squad, NSW Police
Matthew Craft, Commander, Cybercrime Squad, NSW Police
Workforce

Fireside Chat: Building and Environment that Supports Digital Innovation

Paul Doherty, Chief Technology Officer, Premiers Department
Paul Doherty, Chief Technology Officer, Premiers Department

3:40 pm

Accessibility

Accessibility Industry Perspective

Presented by Oracle

Productivity

Productivity Industry Perspective

Presented by our Productivity Platinum Partner

Trust

Trust Industry Perspective

Presented by Denodo

Resilience

Resilience Industry Perspective

Presented by Dynatrace

Workforce

Workforce Industry Perspective

Presented by CompNow

4:00 pm

Accessibility

Panel Discussion: Designing services that meet the needs of the community

Panelist
Karen Ko, A/Chief Digital Officer, Revenue NSW
Mike Dudarenok, Chief Information and Digital Officer, NSW Education Standards Authority
Professor Asif Gill, Head of Discipline Software Engineering, UTS
Jordan Hatch, General Manager, Customer and Staff Digital Programs, Service Delivery Excellence Group | Services Australia
Duncan Lucas, Executive Director, Regulatory Operations, Safety, Policy, Environment and Regulation, Transport for NSW
Representative from Acquia

Productivity

Panel Discussion: Collaborating within government with industry and academia to innovate and solve complex problems

Panelist
Mark Lenzner, Executive Director, ICT / Digital Sourcing, Department of Customer Service
Patricia Davidson, Vice Chancellor, University of Wollongong
Prof Aaron Quigley, Deputy Director & Science Director, Data61
Representative from NICE

Trust

Panel Discussion: Using data insights to inform service delivery and decision making

Panelist
Scott Johnston, Deputy Secretary, Revenue NSW
Suzanne Crowle, Executive Director, Fair Trading Operations, Department of Customer Service
Frances Foster-Thorpe, Executive Director of Shaping Futures & Data Insights, The Cabinet Office NSW
Megan Osborne, Executive Director, Customer Data & Delivery, State Insurance Regulatory Authority
Representative from Qlik Talend

Resilience

Panel Discussion: Rapid Response in times of need

Panelist
Kylie De Courteney, Managing Director, NSW Telco Authority
Arnie Bhattacharya, Chief Product Officer, Nuix

Workforce

Panel Discussion: Ensuring that our Technology Supports our Diverse Workforce

Panelist
Kurt Brissett, A/Chief Technology and Innovation Officer, Transport for NSW
Bianca Jordaan, Chief Digital and Information Officer, Department of Planning, Housing and Infrastructure
Representative from Lucid

4:30 pm

Closing Remarks for Track Chairs & Networking Reception

After a fantastic day of sessions, take some time to relax and unwind at the Networking Reception. Enjoy live entertainment, delectable canapés, and drinks from our refreshment stations as we wrap up a successful event with great conversations and a vibrant atmosphere.

Event Details