Government Innovation Showcase - California
Agenda
Sacramento, 21 January 2025
All times in PST
7:00 am
Registration and Networking Breakfast
8:00 am
Welcome from the Public Sector Network
8:10 am
Welcome from the Chair
8:30 am
Role of Data and AI in Government Decision-Making
- How can we integrate these technologies into our decision-making processes to improve the accuracy and efficiency of our public service delivery?
- What steps can we take to ensure data privacy and security while leveraging technologies to analyze citizen information and provide personalized services?
- How can we use AI-driven predictive analytics to anticipate future challenges and proactively address potential issues before they impact our citizens?
9:15 am
Improvement in Customer Experience
- What strategies can we implement to achieve a 10x improvement in customer experience across our digital services, ensuring they are intuitive and user-friendly for all citizens?
- How can we effectively measure and track customer experience improvements to ensure our initiatives meet the needs and expectations of California’s diverse population?
- What role can cross-departmental collaboration and technology integration play in enhancing the overall customer experience in government services?
9:35 am
Driving Innovation: Uruguay and California's Path to Digital Transformation
- How has Uruguay’s government leveraged digital technologies to enhance public services, and what lessons can be learned from their approach?
- What are the key challenges Uruguay faced in its digital transformation journey, and how were these challenges overcome?
- In what ways has Uruguay’s digital transformation influenced economic growth, social inclusion, and citizen engagement within the country?
10:05 am
Navigating Ethical Challenges in AI: Leadership Strategies for Managing Data, Organizational Change, and Team Preparedness in Public Services
Maisha Dottery, Chief Information Officer, Community Services and Development
Adam Dondro, Chief Information Officer , California Health and Human Services Agency, Director – Office of Technology and Solutions Integration (OTSI)
10:35 am
Morning Coffee Break
11:05 am
Welcome from the Track Chair
11:05 am
Welcome from the Track Chair
11:25 am
Enhancing Interagency Collaboration and Vendor Partnerships for Improved Public Service Outcomes
- Why is Cyber so Hard? – Common Barriers many public agencies face (Budget, talent gaps, internal bureaucracy, etc.)
- What do we do with the information we get from shared sources (MS-ISAC, various other ISACs, Fusion Centers)
- Why don’t we share successes and what we learn on the road to success (Is it our own egos or ambitions that we don’t share solutions)
- Why don’t we share information about our failures and what led to our failures (our own egos and ambitions again?)
- How do we get better?
11:25 am
Navigating Digital Transformation in Public Sector Healthcare
11:45 pm
AI for Enhanced Public Safety and Emergency Response
- How can we effectively integrate AI technologies into our existing public safety infrastructure to improve response times and coordination during emergencies?
- What predictive AI tools can we implement to better forecast and mitigate the impact of natural disasters and other emergencies in California?
- How can we address ethical concerns and ensure the responsible use of AI in public safety, maintaining transparency and public trust?
11:45 pm
Mobile Government Services: Enhancing Accessibility
- What steps can we take to develop and expand mobile government services to ensure all Californians have access to essential public services, especially those in underserved communities?
- How can we ensure that our mobile services are user-friendly and accessible to citizens with varying levels of digital literacy and those with disabilities?
- What measures can we implement to secure mobile government platforms, protect citizen data, and maintain trust in digital services?
12:05 pm
Government Procurement Innovations
- What technological tools or systems have you implemented to improve the efficiency and transparency of your procurement processes?
- What strategies do you use to promote and ensure the adoption of environmentally sustainable products and services in your procurement practices?
- How do you manage and maintain collaborative purchasing agreements to maximize value for all participating entities?
- What steps have you taken to increase procurement opportunities for diverse suppliers, such as small businesses and minority-owned enterprises?
- Can you share your experience with using innovative bidding processes, like reverse auctions, and how do you determine which procurement categories are best suited for these methods?
12:05 pm
The Changing Landscape of Data and Innovation
Jason Lally, State Chief Data Officer, California Office of Data and Innovation
Jason Lally, State Chief Data Officer, California Office of Data and Innovation
12:25 pm
Innovations in Government Procurement of AI Solutions
- How can the government streamline the procurement process to facilitate faster adoption of AI solutions while ensuring compliance with state regulations and standards?
- What measures should be taken to ensure that AI procurement aligns with California’s goals for sustainability and equity?
- How can partnerships between government agencies and AI vendors be enhanced to foster innovation and maximize the benefits of AI implementations?
12:25 pm
Digital Transformation and e-Government Services
- How can the government ensure equitable access to digital government services across diverse populations, including underserved communities and rural areas?
- What strategies should the government prioritize to enhance cybersecurity measures and data protection in the implementation of digital government services?
- How can the government leverage user feedback and data analytics to continuously improve the usability and effectiveness of e-government platforms and services?
12:45 pm
IT Modernization and Stabilization: Building a Future-Ready Government Infrastructure
Stephenson Loveson, Chief Information Officer, CalPERS
David Noronha, Chief Information Officer, California Department of Insurance
- What is the current state and future direction of IT modernization and stabilization in the public sector?
- What are the critical success factors for implementing large-scale IT modernization and stabilization projects in government, and how can agencies mitigate risks associated with such initiatives?
- In what ways can cloud computing and AI technologies transform government service delivery and improve citizen engagement? What are the key considerations for adopting these technologies?
- How can Robotic Process Automation (RPA) enhance IT modernization efforts to build a future-ready government infrastructure?
- What is your advice on working with business partners to best meet their business needs while still ensuring the safety and security of the technology infrastructure?
Stephenson Loveson, Chief Information Officer, CalPERS
David Noronha, Chief Information Officer, California Department of Insurance
12:45 pm
Fostering Strategies for Digital Inclusion and Bridging the Digital Divide
Ron Hughes, Deputy Director, EDDNext Modernization & Innovation
Serenity Thompson, Deputy Director, Digital Services Division, California Department of Motor Vehicles
- What are the key challenges and opportunities in integrating data to support digital inclusion efforts across diverse communities, and how can various stakeholders collaborate to address these challenges?
- How can enterprise architecture be designed to accommodate the diverse needs of users and ensure that digital services are accessible and effective for everyone?
- What are the current trends and best practices in identity management that can help bridge the digital divide, and how can these practices be scaled to benefit a broader audience?
- How can cross-agency collaboration in California be enhanced to effectively leverage resources and initiatives for bridging the digital divide, and ensuring equitable access to technology and digital services across all communities?
Ron Hughes, Deputy Director, EDDNext Modernization & Innovation
Serenity Thompson, Deputy Director, Digital Services Division, California Department of Motor Vehicles
1:15 pm
Lunch and Networking
2:15 pm
Interactive Roundtable Discussions
3:15 pm
Collaborative Strategies for Universal Digital Access
3:35 pm
Public Sector Procurement: Leveraging AI, Data Analytics, and Digital Platforms for Smarter Government Purchasing
3:55 pm
Enhancing Citizen Engagement through Digital Platforms
- How can the government leverage digital platforms to effectively gather and integrate citizen feedback into policy-making processes?
- What measures should the government implement to ensure equitable access to digital engagement platforms, particularly for underserved communities?
- How can the government enhance the usability and functionality of digital platforms to encourage sustained citizen participation and interaction with government initiatives?
4:15 pm
Building a Resilient and Innovative Public Service Workforce
Thomas Boon, Chief Information Officer, CA Governor's Office of Business and Economic Development
Chris Rouse, Chief Technology Officer (CTO), California Department of Human Resources (CalHR)
- What are the key skills and competencies needed for a modern public service workforce?
- How can California attract and retain top digital talent in the public sector?
- What strategies can California implement to foster a culture of continuous innovation?
- Transformation of employees as Generative AI is included.
Thomas Boon, Chief Information Officer, CA Governor's Office of Business and Economic Development
Chris Rouse, Chief Technology Officer (CTO), California Department of Human Resources (CalHR)
4:45 pm
The Future Workforce in California
5:05 pm
Closing Remarks from the Chair & Networking
